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Alan63
Expert
499 Views
Message 21 of 77

Re: contract is 76 mbps i get 38 mbps

I don't see the problem being outside, as your profile is spot on.

 

to my thinking you,ve a problem after  the open reach box.

 

you had an engineer in you house to look at that?

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Deathtrap3000
Recognised Expert
497 Views
Message 22 of 77

Re: contract is 76 mbps i get 38 mbps


@Alan63 wrote:

I don't see the problem being outside, as your profile is spot on.

 

to my thinking you,ve a problem after  the open reach box.

 

you had an engineer in you house to look at that?


+1

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Ratty2012
Recognised Expert
495 Views
Message 23 of 77

Re: contract is 76 mbps i get 38 mbps

If you look at the videos of the speedtest he has, you can see the speed how the speed flutuates, this indicates errors on the line that the modem is trying to compinsate for.

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Storm
Expert
492 Views
Message 24 of 77

Re: contract is 76 mbps i get 38 mbps


@toekneem wrote:

@Storm wrote:

It is only UP TO in the sense it is UP TO and no more than 76Mb, the service you are sold is not UP TO anything it is plainly stated as SHOULD be X up, Y down and GENERALLY within +/- 1 or 2Mb of X up,Y down.

 

Not as people would have you believe UP TO the figures sold!!!


Your entitled to your opinion.

 

So now you should be able to go to a county court and get your 76Mb +/-1 or 2Mb.Smiley Wink


It's not an opinion it's a fact.

 

You are missing the point, I was sold 48.9Mb down 10.9Mb up not 76Mb down 20Mb up hence I do not expect 76Mb down 20Mb up.

 

As I said the service is up to 76Mb but in reallity it is sold to me as a definitve level of 48.9Mb down, 10.9Mb up which I do expect i.e. In my case I SHOULD get 48.9Mb GENERALLY within +/- 1 or 2 Mb, it does not state UP TO 48.9Mb.

 

As I've said countless times if you are happy to pay for something you are promised then don't receive then I'm really happy for you, just don't bang on at people who are not in the same frame of mind.

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ghostzz
Contributor
488 Views
Message 25 of 77

Re: contract is 76 mbps i get 38 mbps

personally i think the home hub is piece of **bleep**e 1 gigabit port and its not even for the connection between hh3 and white box so thats where i think the problem
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Ratty2012
Recognised Expert
485 Views
Message 26 of 77

Re: contract is 76 mbps i get 38 mbps

To rule out the hub once and for all, you can connect direct to the modem

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Alan63
Expert
479 Views
Message 27 of 77

Re: contract is 76 mbps i get 38 mbps

That's a good point- connect direct. Eliminnate a variable And see if you get near your profile

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Highlighted
ghostzz
Contributor
478 Views
Message 28 of 77

Re: contract is 76 mbps i get 38 mbps

okay how do i that? i am guessing i can't just take the black wire and shove it in

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Alan63
Expert
473 Views
Message 29 of 77

Re: contract is 76 mbps i get 38 mbps

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ghostzz
Contributor
461 Views
Message 30 of 77

Re: contract is 76 mbps i get 38 mbps

followed the soloution this was the http://62.6.38.125/index.html

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