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Message 1 of 2

customer service

Hi, I've been with BT almost 4 years, within the 1st 17 months I had 11 months when my bill was wrong. The next two years went like a dream. It must be my turn again as its all gone pear shaped.

Since November 2020 I've made calls to BT adding up to 7 hours, they are always polite and tell you how they are going to fix the problem, I'm still waiting.

They promised to ring today at 10am, its now 10.40. The worst company in the whole world, I really don't know

how they make any money as they are totally incompetent.

Frustrated of Lymington

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Message 2 of 2

Re: customer service

@spriggy1 welcome to the community and thanks for posting, I'm really sorry about the problems with your billing and the missed call back, the moderation team will be happy to take a look at this for you and I'll send you a private message in a moment so you can get in touch. 

Thanks 

Neil

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