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pal52
Aspiring Contributor
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Message 1 of 2

dead phone

Hello

I would like some help please.

We have just had BT Broadband installed. But since we made a phone call to the support line our main phone line has gone dead. iyou can hear it ring when you ring it but the phone doesnt ring nor is there a dial tone.

There is two handsets on the systemone is plugged into an extension and the other is cordless. Each socket has a dsl filter attached. I have tried the phone into the main socket and the test socket but still nothing.

Can anyone help

Peter

 

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1 REPLY 1
Community Manager
Community Manager
536 Views
Message 2 of 2

Re: dead phone

Hi Peter,

By the sound of it you've already gone through some checks on your end so I can take a closer at this one and run a few tests on my end, can you email me your BT account number, telephone number and a link to this thread to forum.moderation.team@bt.com and I'll get back to you?

Ta,

Stephanie
Community ModeratorStephanie
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