Following the recent passing of my Father-in-law i'm in the process of trying to get a few things in order and reduce outgoings for my Mother-in-law.
The account for BT fibre and phone are in her name, but he had set it up and they were paying around £70 total per month. The contract had been renewed around November last year.
When i spoke to BT customer services, they advised the contract would still stand as it wasnt the account holder that had passed. However, financially he had a stable work pension that meant they could afford it - but this unfortunately has now changed.
Is there any standing to reduce the package in these circumstances? She still wants broadband and phone, but when i spoke to customer services they didnt seem to want to help??