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dejessi
Beginner
854 Views
Message 1 of 6

delay in phone line and broad band to new build

Hi

Moved into a new build over a month ago and having problems getting ourphone line and broadband installed and working.  As far as i can tell all the ducting and cabling to the house has been done but BT keep telling me that Open reach have still not updated whether they have finished their cabling work.  Each time i call for an update i get a different answer!!  We just keep being given different dates for updates and each time get told very vagues things like "more work is needed".

please can someone advise how to get an accurate update as to what is happening and when we can expect to have out line up and working??

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
848 Views
Message 2 of 6

Re: delay in phone line and broad band to new build

as new build is the FTTH - fibre to the home?



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dejessi
Beginner
846 Views
Message 3 of 6

Re: delay in phone line and broad band to new build

No my understanding is its only fibre to the cabinet then copper to the house.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: delay in phone line and broad band to new build

should your developer not be pushing openreach to complete the work as there is nothing BT Retail can do until openreach instal line

have you tried this  https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do



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dejessi
Beginner
837 Views
Message 5 of 6

Re: delay in phone line and broad band to new build

I filled out that form a few weeks ago and the latest response i had from them was that the work should have been done by the 1st Oct.  I emailed them back after the first asking for an update and have had no reply.

The builders just keep telling us that they have "done all of their bit" and its now down to open reach who won't speak to customers.  The BT people just keep saying "open reach say they need to do more work" but don't elaborate on what or when ???

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Devon_Dave
Distinguished Guru
779 Views
Message 6 of 6

Re: delay in phone line and broad band to new build

Although the ducting and local cabling may have been installed I suspect the cabling infrastructure into your housing development may not be complete. Do your neighbours have phone service yet?
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