I have patiently waited out my 10 days of BT broadband since signing up
I used to get up to 3mB with previous ISP - BT say should get 2.5, so thats the same
But - I am still only getting 0.1mB - I have had this all through the 10day period
How do I get this sorted - India seem to not be much help at all
The best thing to do is usually to gather the ADSL stats from your HomeHub :
http://192.168.1.254, then A-Z (in the top right), then ADSL settings. Post the whole lot into this message.
Next, you should run a speedtest, using BT's own speedtester:
Post the whole result into this message.
One of the Guru's might then be able to help or advise you.
Hope this helps,
It might be a good idea start a new Forum post with the same stats. The community here is very good at fixing faults and if they can't help you the Mods can.
| This Test comprises of Best Effort Test: -provides background information.|
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
You have a lot of noise on your line (Noise margin should ideally be 6 and yours is 32!) . You should plug your HomeHub directly into the test socket, removing the front faceplate of your BT master socket. You will need a small screwdrive to remove the two screws on the front plate, Then run the test again with nothing attached apart from the Homehub.
This eliminates all the house wiring and possibly dicky extension leads etc. If it makes a difference, then you know you have a problem with your wiring. If it doesn't make a difference, then Openreach may be able to help.....
You can also try plugging a corded phone into this test socket and dialling 17070 , then option 2. This is the quiet line test. You shouldn't hear any whistles/pops/squeaks.
Hope this helps.
OK - will try
Strange thing is why have I had many years of untroubled broadband speed (although low anyway in the countryside) then the minute I go to BT - its worse - I havent changed any wiring or anything at home?