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poorjonny
Aspiring Contributor
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Message 21 of 37

Re: do this do that.. Done it all !

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Just an update,

 

I've been in contact with a guy from the BT forum mod team and he has been very helpful, after running through different things he organised a engineer to call round on Monday to do a few tests.

 

Monday morning the engineer turned up at 8am, right on time.. Smiley Happy and began by running test with his gismo on the line.. no problems there.. his machine returned very few errors and a download speed of 15 mbps and an upload of 2.5 mbps.. Which he said is what it should be for the distance I am from the exchange.. Urmmm me thinks I may have a problem with my two home computers then..

He then rang the service Dept and got them to test things from there end.. Everything tickerty-boo..

I was beginning to feel a little stupid for waisting people's time and again thought it must be something to do with my computer..

 

"I know!" says engineer, " "lets try plugging my laptop and my modem into your line and see what happens"

 

low and behold after running a few different speed tests he got the same results as me.. Great download speed but no upload speed at all !  .. Hooray ! I thought maybe we can get somewhere now..

 

So, after much head scratching engineer phones service Dept up again and explains to them his test results from his laptop..

 

The answer was not good..

 

As far as BT are concerned I'm getting what I should be getting as its measured on download speed..

 

"Oh dear", says engineer.. "sorry but there's nothing I can do.. re contact BT yourself and see what they say."

 

I must say he did everything he could to try and convince them there was and is a problem but to no avail.. He spent an hour and half trying..

 

So I've emailed the mod team back with the outcome of Mondays visit and am awaiting their reply..

 

I've been racking my brains to try and think what it could be, what if they are capping me ? Would this affect my upload speed ??.. I'm currently on option 3 broadband which is unlimited so shouldn't be capped.. 

 

Hey-ho , I will post again when mods have got back to me...

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Distinguished Sage
Distinguished Sage
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Message 22 of 37

Re: do this do that.. Done it all !

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posting your current stats will enable the mods to see amy changes after the engineer visit and also the problem



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Distinguished Sage
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Message 23 of 37

Re: do this do that.. Done it all !

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any details you can post will help the mods

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poorjonny
Aspiring Contributor
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Message 24 of 37

Re: do this do that.. Done it all !

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unfortunately I am unable to upload the screen shots taken of new test results... keeps failing on upload.

 

I'll keep trying

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poorjonny
Aspiring Contributor
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Message 25 of 37

Re: do this do that.. Done it all !

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newscreen.jpg

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Distinguished Sage
Distinguished Sage
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Message 26 of 37

Re: do this do that.. Done it all !

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you have a 16.25mb connection which about right for your attenuation - upload is ok as well



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poorjonny
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Message 27 of 37

Re: do this do that.. Done it all !

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Untitled.jpg

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poorjonny
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Message 28 of 37

Re: do this do that.. Done it all !

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yep it reads the upload is ok, until you run a online speed test then its very low..

 

Its just taken me 10 minutes to upload the two screenshots.. both of which are only 63 kb

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Distinguished Sage
Distinguished Sage
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Message 29 of 37

Re: do this do that.. Done it all !

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the upload speed is really low compared to your up connection speed - still a problem so mod help required



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Distinguished Sage
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Message 30 of 37

Re: do this do that.. Done it all !

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could you run a speedtest using speedtest.net and post that
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