download line attenuation

[shamus1]

router reset on own yesterday and download line attenuation has gone from 23.5 which it has always been to 34 any ideas?

Help and Advice Helpdesk Event Log
		Information for Helpdesk agents When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.   1. Product name: BT Home Hub 2. Serial number: +068543+NQ51954375 3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 05/09/15 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 17:22:22 6. Data rate: 7114 / 38274 7. Maximum data rate: 7114 / 46450 8. Noise margin: 6.1 / 8.7 9. Line attenuation: 34.6 / 23.4 10. Signal attenuation: 23.5 / 20.9 11. Data sent/received: 2.0 GB / 71.5 GB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: No 14. 2.4 GHz Wireless network/SSID: BTHub5-KXZX 15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID: BTHub5-KXZX5GHZ 19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 54:64:d9:11:b3:b4 24. Modulation: G.993.2 Annex B 25. Software variant: AA 26. Boot loader: 1.0.0

[shamus1]

17:20:24, 08 Mar.

(267283.500000) PPP LCP Send Termination Request [User request

[Webby]

34.6 is the upstream attenuation is it not? The downstream still seems to be 23.4?

[shamus1]

sorry you are correct so the upstream line attenuation?

[Webby]

Are you saying the upstream attenuation has changed? Have you noticed a difference in your upload speeds?

[shamus1]

yes upload is slower and my ip profile has dropped from 38.75 to 37.05?

[shamus1]

1. Best Effort Test: -provides background information.

	Download Speed
	36.29 Mbps

0 Mbps

37.05 Mbps Max Achievable Speed

 Download speedachieved during the test was - 36.29 Mbps
 For your connection, the acceptable range of speedsis 25.93 Mbps-37.05 Mbps .
 Additional Information:
 IP Profile for your line is - 37.05 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	6.35 Mbps

0 Mbps

10 Mbps Max Achievable Speed

Upload speed achieved during the test was - 6.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

[Webby]

Can you pop your telephone number into this checker and post the results https://www.btwholesale.com/adslchecker/ remove your telephone number before posting the results though. Small fluctuations in speed are normal with xDSL services.

[shamus1]

cant copy the results?

[Webby]

Take a screenshot, edit the picture in paint to remove your phone number. Save the image and then upload the image.