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shamus1
Expert
593 Views
Message 1 of 13

download line attenuation

router reset on own yesterday and download line attenuation has gone from 23.5 which it has always been to 34 any ideas?

 

 

 

 

homesettingsadvanced_settingstroubleshooting
Help and AdviceHelpdeskEvent Log
Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068543+NQ51954375
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 05/09/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 17:22:22
6. Data rate:7114 / 38274
7. Maximum data rate:7114 / 46450
8. Noise margin:6.1 / 8.7
9. Line attenuation:34.6 / 23.4
10. Signal attenuation:23.5 / 20.9
11. Data sent/received:2.0 GB / 71.5 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-KXZX
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-KXZX5GHZ
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:54:64:d9:11:b3:b4
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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12 REPLIES 12
shamus1
Expert
592 Views
Message 2 of 13

Re: download line attenuation

17:20:24, 08 Mar.(267283.500000) PPP LCP Send Termination Request [User request
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Webby
Distinguished Sage
586 Views
Message 3 of 13

Re: download line attenuation

34.6 is the upstream attenuation is it not? The downstream still seems to be 23.4?
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shamus1
Expert
584 Views
Message 4 of 13

Re: download line attenuation

sorry you are correct so the upstream line attenuation?

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Webby
Distinguished Sage
582 Views
Message 5 of 13

Re: download line attenuation

Are you saying the upstream attenuation has changed? Have you noticed a difference in your upload speeds?
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shamus1
Expert
580 Views
Message 6 of 13

Re: download line attenuation

yes upload is slower and my ip profile has dropped from 38.75 to 37.05?

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shamus1
Expert
579 Views
Message 7 of 13

Re: download line attenuation

Results Image not loaded

 



1. Best Effort Test: -provides background information.

 Download Speed
 36.29 Mbps
  
0 Mbps37.05 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 36.29 Mbps
 For your connection, the acceptable range of speedsis 25.93 Mbps-37.05 Mbps .
 Additional Information:
 IP Profile for your line is - 37.05 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 6.35 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 6.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
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Webby
Distinguished Sage
573 Views
Message 8 of 13

Re: download line attenuation

Can you pop your telephone number into this checker and post the results https://www.btwholesale.com/adslchecker/ remove your telephone number before posting the results though. Small fluctuations in speed are normal with xDSL services.
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shamus1
Expert
571 Views
Message 9 of 13

Re: download line attenuation

cant copy the results?

0 Ratings
Webby
Distinguished Sage
555 Views
Message 10 of 13

Re: download line attenuation

Take a screenshot, edit the picture in paint to remove your phone number. Save the image and then upload the image.
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