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paulnewton2
Beginner
931 Views
Message 1 of 16

download speed 0.12Mbps, DSL speed 6.21 Mbps

We have problems with broadband speed for several weeks. We have phoned India many times, recieived and installed a new home hub - no change. India say they can see a speed of 6Mbps but the latest speed test shows we are getting a speed of 0.12Mbps.

 

The latest speed test shows:

 

 Download speedachieved during the test was - 0.12 Mbps

 Additional Information:
 Your DSL Connection Rate :6.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

 

I have read on other forums that this may due to a stuck IP profile.

 

How do we get that cleared?

 

thank you

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15 REPLIES 15
imjolly
Distinguished Sage
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Message 2 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

you do have a conenction speed of 6.21mb buit due to drops in connection or manual resets or a combination of both your profile is rock bottom at 0.14mb.  if you now stay conencted 24/7 for 3/5 days then your profile will recover automatically to the correct value for your conenction speed  

check profile


you profile is not stuck

 



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paulnewton2
Beginner
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Message 3 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

Thank you for your prompt and specific reply! Very impressive...

 

Is there a way to do this without being connected 24/7 for 3-5 days? We are not often here continuously for that amount of time with a connected PC.

 

thank you

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imjolly
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Message 4 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

the pc does not need to be conenction it is the router that need to remain connected to the internet to show a stable conenction that is required for profile to change automatically



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paulnewton2
Beginner
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Message 5 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

ok, thanks.

 

The router is always switched on and connected, so I don't understand how to resolve this, then.

 

What would you propose we do?

 

thanks a lot

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imjolly
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Message 6 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

it is probable that your router is dropping connection when you are not there so in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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paulnewton2
Beginner
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Message 7 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

ok, thank you

 

here are the answers to your questions - I appreciate the help.

 

Is there a way to stop the router dropping connection when we are not here?

 

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home? connected directly to the NTE5 master - this is the only phone socket in the home; we tried it to the test socket, and the broadband speed was unchanged (ie, bad)

 

quietline test 17070 option 2 - done - is it meant to give feedback? I just had a nice lady who kept saying "quietline test" and finally saying "thank you for using this BT facility" - no other feedback.

 

btspeedtester and diagnostics results
1. Best Effort Test: -provides background information.

 Download  Speed
 0.12 Mbps
  
0 Mbps0.25 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.12 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps



If you wish to discuss these results please contact your Broadband Service Provider.

If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.

Your test has completed please close this window to exit the performance tester.

 

ADSL stats:

00:02:55, 01 Jan.( 175.000000) PPP LCP Send Configuration Request
00:02:53, 01 Jan.( 172.970000) ETHoA is up - VPI: 0, VCI:35
00:02:53, 01 Jan.( 172.970000) DSL is up
00:02:50, 01 Jan.( 170.540000) DSL noise margin: 22.00 dB upstream, 13.20 dB downstream
00:02:50, 01 Jan.( 170.470000) DSL line rate: 448 Kbps upstream, 4192 Kbps downstream
00:02:33, 01 Jan.( 153.310000) DSL is down after 0 minutes uptime
00:02:33, 01 Jan.( 153.310000) ETHoA is down after 0 minutes uptime
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imjolly
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Message 8 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

there is no feedback on quiet line - the idea being that you are listening for any line noise hiss/crackle - was line quiet apart from announcement



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imjolly
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Message 9 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

The logs from your router as dated January and are very old - can you find the same 2 lines but nearer today's date



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john46
Distinguished Sage
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Message 10 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

your noise margin is higher than the normal 6db suggests you have been having some disconnections once that drops your speed will increase as well
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