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paulnewton2
Beginner
346 Views
Message 11 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

thanks - the logs above are from now - just I reset the router to drop the line and the date was not reset before the router connected

 

however - here's a log with the right date!

 

12:26:03, 04 May.( 1884.430000) Admin login successful by 192.168.1.89 on HTTP
12:26:03, 04 May.( 1883.820000) ETHoA is up - VPI: 0, VCI:35
12:26:03, 04 May.( 1883.810000) DSL is up
12:26:00, 04 May.( 1881.460000) DSL noise margin: 25.00 dB upstream, 15.10 dB downstream
12:26:00, 04 May.( 1881.390000) DSL line rate: 448 Kbps upstream, 6176 Kbps downstream
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paulnewton2
Beginner
342 Views
Message 12 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

thanks - how do we clear the noise on the line given we are connected directly into the master socket?

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imjolly
Distinguished Sage
Distinguished Sage
338 Views
Message 13 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

was the quiet line test quiet?  if so you just need to stay connected for 3+ days 24/7 and then repost your stats provided you have managed to amintain a stable connection 24/7 the mods will help reset your noise margin - but stable conenction first



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paulnewton2
Beginner
337 Views
Message 14 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

there was some noise on the quietline test - occasional crackles - it's a cordless phone, but we have a corded phone too and that gives the same problems

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imjolly
Distinguished Sage
Distinguished Sage
332 Views
Message 15 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

then if you noise on your line then you need to report a phone fault to 151 with no mention of broadband   get your phone fault fixed and that will help your broadband conenction



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john46
Distinguished Sage
332 Views
Message 16 of 16

Re: download speed 0.12Mbps, DSL speed 6.21 Mbps

you should hear no noise if you can then it needs reporting to BT faults on 151 with no mention of broadband in the call