It all depends on what you should be getting in comparison with what has been estimated for your line and what broadband package you are on.
Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This would allow us to tell you if it's good or bad or inbetween.
cannot say good or bad for exchange to hub without more information but hub to pc is good for your connection speed
|ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low |
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Nov-2013. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 28-Feb-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
from that information it would appear that you may well be able to improve your connection speed from the exchnage to your home
I will move your post to the adsl conenction board where you can get more help
in order for the forum members to help please can you post the adsl stats from your router unless hh4/5 may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
can't seem to post the other one
download speed Mbps 7.97
upload speed 0.73
ping latency ms 48.25
I am connected by wireless
can you post stats from your router - which router/hub are you using?
connected to test socket? quiet line test ok?
if you enter 192.168.1.254 into your browser then enter hub manager then go to troubleshooting then logs and you are looking for 2 lines together when hub last connected to the internet and you should see connection speed and noise margin - can you post please
have you tried using the test socket rather than an extension to see if that increases your connection speed?
have you removed the bellwire from terminal 3 in all sockets?