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eric3620
Aspiring Contributor
1,648 Views
Message 1 of 18

e-mail account suspended....

It seems I am not alone but I am desperate my main email account I have been using has been suspended or blocked. I was told it was blocked but after 5 periods of waiting 2 hours for the help team to ring me I was told it was unrecoverable! This last conversation was with a Supervisor (well outside my 5th 2hour window) who though sympathetic to some degree discharged himself and hung up with the words have a nice night and the rest of your life! Is there any mediation I can appeal for? My main email I have not listed.... Ever hopeful Eric
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17 REPLIES 17
gg30340
Distinguished Sage
Distinguished Sage
1,646 Views
Message 2 of 18

Re: e-mail account suspended....

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DavidM
Moderator
Moderator
1,628 Views
Message 3 of 18

Re: e-mail account suspended....

Hi @eric3620 and welcome.

 

I'm really sorry you're having problems with your email. Can you take a look through the link posted by @gg30340 and let me know if that helps. If you're still stuck drop me over an email with your details and I'll take a look at this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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eric3620
Aspiring Contributor
1,601 Views
Message 4 of 18

Re: e-mail account suspended....

David,

I have tried to but my details, ********@btinternet.com are showing that the account does not exist!

Even though it was working correctly up to 9 days ago.

Thank you, Eric

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Andy_N
Distinguished Guru
1,590 Views
Message 5 of 18

Re: e-mail account suspended....

Please edit your post to remove your personal details

 

Edit: done as I was replying

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PaddyB
Moderator
Moderator
1,589 Views
Message 6 of 18

Re: e-mail account suspended....

Hi @eric3620,

 

I'm sorry that didn't work. If you send me in your details using the "Contact The Mod" link found in my profile, I'll be able to take a look at this for you.

 

Thanks

 

PaddyB

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eric3620
Aspiring Contributor
1,569 Views
Message 7 of 18

Re: e-mail account suspended....

Thank you. Idiot me.... Eric
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eric3620
Aspiring Contributor
1,511 Views
Message 8 of 18

Re: e-mail account suspended....

Have you any result yet please?
Eric
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PaddyB
Moderator
Moderator
1,468 Views
Message 9 of 18

Re: e-mail account suspended....

Hi @eric3620,

 

Thank you for sending in your details I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. I've asked the email team to investigate and I should have an update within the next 48 hours. I'll get back to you as soon as I know more.

 

Thanks

 

PaddyB

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eric3620
Aspiring Contributor
1,458 Views
Message 10 of 18

Re: e-mail account suspended....

Thank you Paddy, unfortunately I was making many phone calls. Sorry I missed you. Thank you so much for your continued attention in this.
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