We have our account set up with a non- BT email ID "firstname.lastname@example.org" and use this to log into BT account on laptop (& for this) etc etc, see bills, change service etc.
& p/w working.
However using my sister's bt email/password I can get in. (i.e. the app works, the hotspots work etc))-.
Yees, checked very carefully spellings, tried in various locations et etc
Do I HaVE to register for an email ID I don't need ??
Best regards & Thanks in advance
In practice, it seems to be a complete mess and nobody knows how it works!!
Oh so true, as ever.
I recently ended up locked out of mobile wifi thanks to the hops I had to jump through to get the BT Cloud to work. (I have two lines with Infinity on them, which threw the new system into a tizzy.)
That the link posted here offers "before and after" scenarios, and more, is a sure sign that BT doesn't have a clue. It should not be beyond the wit of its programmers to come up with a system that does not force such a complicated regime on customers.
Oh, I forgot, we are here for BT's benefit, not the other way round.
@If you do have problems getting in, it might be worth linking your BT account to an email address @btinternet
These days it isn't difficult to force strange accounts to communicate with your preferred email address. Bit of a faff, but that is often the only way to make BT's system do what you want.
I have the same setup as you - I've found that both my 'BTID' (my @gmail.com email address, which i use to log in to BT Sport and BT Cloud) and some secondary @btinternet.com email addresses work on BT WiFi.
As a useful test, try seeing if your gmail email address lets you log into BT Sport / BT Cloud. If it does, that suggests to me that there's a problem unique to WiFI, which you should probably contact BT about. If it doesn't work then it suggests that your gmail email address isn't set up as your primary BT ID, in which case I think you can change this in MyBT.