email access request is timing out

[ffmitchell]

For two days now, my laptop will not access BT email, I get the "timed out" response. A check shows the site is online but not responding

[gg30340]

Can you access your email account by logging onto it via a web browser and if so does your email account send and receive?

Have you tried re-starting your device?

Have you tried switching of your BT Hub for about 15 mins? Once restarted it may be connected to a different email server which will allow access.

[ffmitchell · Accepted solution]

I went back to first principles and found the logon screen using Google. I then entered user ID and password and it worked ! So I've now purged off the bookmarked page and replace with the newer one. 

Thanks for your help''