I am discussed, the reason for these boosts is to retain customers, well it’s done the opposite for me. It starts with you have been with us for 10 years we are doubling your cloud storage. Not a speed boost which is what most people would like, I can get a much faster speed which I know Is fact. I used to be on infinity 2 which I got 80mb until a flood incident and after a long time at that speed I dropped to half a mb above infinity 1 so I dropped my package ( I don’t care about the money I want the speed). Anyway the point is after 10 years they have given double of nothing, I have never used cloud and will never use it as I have a different cloud service I use. SO THANK YOU BT AS A CUSTOMER OF TEN YEARS MY BOOST IS DOUBLE NOTHING. I will be buying out my contract and moving to sky, result in retaining customers, another marketing idea I guess.
Did you report a problem after the flooding. If you did, what did BT do about it.
Are Sky offering more "speed" than you are presently getting? If they are how are they doing that because they use the same infrastructure from the cabinet to your house as BT.
If Sky can offer you more "speed" so can BT so there must be a fault somewhere which comes back to the first question, "Did you report a problem after the flooding and what did BT do about it"?
You are being given an increase in you cloud storage to 1tb free. Whether you use that or not. If you are in contract then you are no worse off than you were before. You can always downgrade to infinity 1 or if out off contract then move elsewhere
i know how you feel as I am in exactly the same position and considering my options and at present moving seems best option