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grahwill
Beginner
1,063 Views
Message 1 of 4

email inbox keeps emptying

I have been using btyahoo for years now and recently my inbox has been getting emptied of my emails. Happened about 2 months ago and now its happened 5 days ago and today as well . Appreciate any suggestions with this matter.

Thanks

Graham

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3 REPLIES 3
Geoff93
Recognised Expert
1,048 Views
Message 2 of 4

Re: email inbox keeps emptying

Are you or another family member sometimes using outlook / outlook express / or another program to access your email?  My first thought would be that the setting 'leave a copy on the server' hasn't been ticked.

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james45
Aspiring Contributor
710 Views
Message 3 of 4

Re: email inbox keeps emptying

hello, my inbox empties and all messages are moved to outlook ?????????????

any help would be appreciated

regards

jim

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Distinguished Guru
696 Views
Message 4 of 4

Re: email inbox keeps emptying

 


@james45 wrote:

hello, my inbox empties and all messages are moved to outlook ?????????????

any help would be appreciated

regards

jim


 

Hi Jim. Welcome to the forums.

 

You need to go to the settings of the Outlook account, and depending on the version of Outlook you have, you need to go to Advanced  settings (may be under More Settings ...) and tick a box "Leave a copy of messages on the server"

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