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farrell1963
Beginner

on ‎25-10-2020 13h38

554 Views
Message 1 of 3

email keeps logging off since the latest upgrade

I have a premium email account and since the recent upgrade it keeps logging me out which is very frustrating.  This happens on my works window 10 PC, home windows 7 PC and mobile phone.

Using google as the browser.  Nothing has changed on my PC, has anyone else had the same problem and do you have a solution?

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage

on ‎25-10-2020 16h36

544 Views
Message 2 of 3

Re: email keeps logging off since the latest upgrade

Some users have found that if they clear the history and cookies from the browser it works. If you do that make sure you use the option to clear it "from all time".

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gg30340
Distinguished Sage
Distinguished Sage

on ‎25-10-2020 19h04

536 Views
Message 3 of 3

Re: email keeps logging off since the latest upgrade

Another thing that may help is to switch to 'None' view by going to the "Change View" button on the right hand side.  This will apparently resolve the issue until a fix is available.

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