David, (BTCare Community Mod)
It is absolutely pointless asking individuals for details of the problems they are having, they are documented quite clearly in the 23 pages of complaints in this thread and numerous others throughout the forums. You can escalate it to Yahoo as much as you like and they will either deny that there is a problem or claim that the problem is within "acceptable limits".
If you want to do something useful then escalate to the commercial arm of BT rather than the techies - they may have a little more awareness of the damage this is doing to BT's reputation and may possibly care that customers are leaving BT because they seem to be incapable of putting any pressure on Yahoo to sort out this mess.
What Richard said times 10.
PS: If you take a look back you will see I have already paid for a new non-BT email address because of this fiasco. The first step in leaving BT now that Virgin are cabling my address next month.
PhilUK53 thanks for that. I'm already very familiar with banging my head against the brick wall that is tech support / customer service. I reckon I've probably spent in excess of 12-14 hours on the phone to BT about this in the last 6 months, and that's just the times that I've bothered to ring (which is only when I've got SO hacked off with how ridiculous it is not to be able to do what I needed to, AND it's been during opening hours, AND I've had a good hour or more to spare holding, queuing, repeating myself, etc. etc. - the combination of all those factors actually makes it a relatively rare occurrence). One of my biggest frustrations is the fact that it IS a known issue, yet so few of their people actually seem to know or understand anything about it. When they do, I've found the best you get is vague platitudes and sympathies, but absolutely no ownership of the problem, or any willingness to attempt to communicate it to people at an appropriate level to solve it.
I sussed out the webmail login trick for myself by chance back in the autumn sometime - that seemed to work reliably for a while, and I didn't feel it was too onerous a workaround, but then it stopped working, which was the point at which I really started to lose my rag, as there were times when I just couldn't pick up mail on the PC no matter what I tried. I've also seen the characteristics of the webmail login workaround change. It used to be that I had to log in, and then out again, and then I could fetch mail using the client, but then at some point, I found just logging in was enough, and the client would pick up while I was still using webmail - weird. As I say though, at other times, I've found logging into and out of webmail makes absolutely no difference.
I was within an inch of cancelling my BT contract (and I'm a long-standing customer) when suddenly the problem appeared to have been resolved in December. Now it's back, I'm *this* close to throwing in the towel again. Guess what, though? Tonight, for absolutely no good reason, my PC has been able to pick up messages without me having to do a thing, despite the fact that my phone is on, and I've checked mail on the Yahoo app within the last few hours - making it no different to the countless other days when it hasn't worked.
I'd love to think that it might be fixed once and for all this time, but experience tells me that's unlikely. Throughout all of this, BT's communication has been absolutely dire. Has anybody tried going to Watchdog or anyone similar with this? As I keep trying to explain to the various people on the phone (some lovely, some patronising, and some just plain useless), the idea that in this day and age, when we all have devices coming out of our ears (smartphones, tablets, PCs, Macs, etc. etc.), BT or Yahoo (whoever's responsible - I've had different answers on that) should actually think it's acceptable to provide a 'service' which only allows you to use one device to access your mail is just plain ridiculous.
Oh dear.. I see the BT con squad have gotten to you. I had all of that about 18 months ago. It sounds like an identical spiel. They really make you believe they are doing something and then.....bang ....it happens again!
I will give it 7 days mate.
For those who are new to this thread it might be worth retelling my experience with this problem. It has been going on for at least 5 years probably longer but my records do not go back any further. The closest I ever got to somebody taking responsibility for the problem was in May 2012 when I emailed Warren Buckley. He of course doesn't answer his own emails but you get the "Executive Level Technincal Complaints Department" who are terribly polite and helpful but ultimately just as useless as the rest of them.
The bottom line from them was (not a direct quote, because you are not allowed to quote directly any BT communications on this board!) - Yahoo tell us the problem is within acceptable limits and BT reiterate that nothing further can be done due to Yahoo's statement. Your only course of action is to send a deadlock letter (whatever that is) to BT and take the case up with the ombudsman.
I dread to think how many hours of my time and BT's time this would involve and losing the will to live I declined their offer so perhaps I really shouldn't still be complaining about it. I have been in the computer business for more years than I care to remember and if it took me over 5 years to solve a problem I dont think anyone would still be employing me.