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helzapoppin
Aspiring Expert
501 Views
Message 1 of 4

email password

my friend has forgot his bt email password , so i tried to reset it on his pc but it said this email addess is not recognised. so then we then went on live chat and they said that he had a premium email address. he has got bt broadband and wants to

change the email back to the standerd email what comes with the broadband package.

we can log into my bt with his email address ok.

on the 11/1/2017 we used live chat and they change my mates email address because his old email address had been suspended  so it must have been change to a premuinm mail then.

how can we sort this issue out

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
498 Views
Message 2 of 4

Re: email password

Is this the same issue that you posted about on a previous thread

 

https://community.bt.com/t5/Email/email-suspended/td-p/1706137

 

If it is I suggest that you don't double post and that you re-contact the Live Chat that was dealing with it and ask them to sort it out.

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helzapoppin
Aspiring Expert
476 Views
Message 3 of 4

Re: email password

sorry about posting twice, i was not sure if had to start a new posting, will use live chat, thanks

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DanielS
Moderator
Moderator
467 Views
Message 4 of 4

Re: email password

Thanks @helzapoppin.

 

The live chat team should hopefully be able to help you.

 

Please refer back to your other thread if you need any other help.

 

I'll be removing this thread in favour of your original.

 

Thanks

 

DanielS

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