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codex
Aspiring Contributor
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Message 51 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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so why when getting updates for microsoft silverlight .don't they work then
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Distinguished Expert
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Message 52 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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As you can see from the Silverlight Fixit page, the errors can be in the registry in the PC. They can also be in the Playright cache, also stored on the PC, not the Silverlight program itself.
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osbornj6
Aspiring Contributor
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Message 53 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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I had the same problem on my PCs, Windows 8, with IE and Firefox.  Seems the issue is all around DRM and administrator rights.

 

I downloaded the ResetDRM.exe from Microsoft (http://support.microsoft.com/kb/976590), which sadly won't self-extract in Windows 8.  So to unpack it, I first had to install 7-Zip and open the ResetDRM.exe from there into a directory on my PC.  Inside it is ClearnDRM.exe, ADVPACK.DLL and resetdrm.inf.   I then closed all my browsers

 

Then I started a new command prompt with administrator rights (this is important).  I navigated to the directory in that command prompt window with those 3 files I'd unpacked and ran  CleanDRM.exe -v and it opened the logfile. 

 

Following other advice about issues with the PlayReady component, I also deleted the mspr.hds file which was in my C:\ProgramData\Microsoft\PlayReady folder.  Additionally, I deleted the contents of (not the folder itself) C:\ProgramData\Microsoft\eHome and C:\ProgramData\Microsoft\DRM.   The C:\ProgramData is normally hidden, so all you need to do is open Windows Explorer and type, or paste, this into the address bar in Windows Explorer and press the Enter key to reveal it and its sub-directories.

 

Finally, I started a browser with administrator rights, and then navigated to http://sports.bt.com and logged in with my MyBT account details.  I then proceeded to the "Watch Now" button and was successfully able to watch the channels after much grief. 

 

I hope that this works for some of you too.

 

 

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codex
Aspiring Contributor
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Message 54 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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good advise but you need to be able to activate the program data in hidden folders for us newbies
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codex
Aspiring Contributor
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Message 55 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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having LOL when viewing reponses to our to fix this issue deleting anything on your computor before you are a wis kid can have problems on your device
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codex
Aspiring Contributor
1,113 Views
Message 56 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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also i might add why are you all doing this and that .to alter your settings.what a load twoddle
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codex
Aspiring Contributor
1,105 Views
Message 57 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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warniing do not go down this path if you can view in firefox ok if not wait for a update from microsoft i am sure there will be one said bt LOL
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codex
Aspiring Contributor
1,043 Views
Message 58 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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as you are all aware I.have been having trouble watching sports using ie8 vista I also get the same problem watching sky tv online
this also uses silverlight.I think maybe it might be something to do with my browser settings on this computor i am not using private browsing. but what i can't understand watching in firefox browser no problems.could you please post any fixes thanks
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codex
Aspiring Contributor
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Message 59 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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I have been speaking to the tech department of bt sport about error code 6000 unable to playback video vc019 in windows 8 vista he is going to do some research on this problem he is going to phone me when he has a answer.I will post info.

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mikesierra
Newbie
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Message 60 of 68

Re: error 6013 / VCR BT has never heard of this error before!

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Tried all 4 Tips and error VC019 still persistes on Windows 8 with IE10. I also have an Andriod tablet with struggles with BT Sport - error VC011 in this case, but have managed to get it working. iPAD access works consistently, so clearly BT need to make IE and Android access much slicker.

 

If anybody has a Tip 5 please let me know!

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