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allandon
Aspiring Contributor
866 Views
Message 1 of 7

error code 6001

trying to load BT sport on to second laptop and keep getting error code 6001 - any ideas anyone?

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6 REPLIES 6
juneD
Beginner
860 Views
Message 2 of 7

Re: error code 6001

thinking it was a silverlight problem we tried downloading newer version but received a message saying silverlight was up to date and ready to use

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legitimise_sailing
Distinguished Expert
851 Views
Message 3 of 7

Re: error code 6001

Silverlight error 6001 Unable to individualize due to a network or protocol error
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allandon
Aspiring Contributor
833 Views
Message 4 of 7

Re: error code 6001


@legitimise_sailing wrote:
Silverlight error 6001 Unable to individualize due to a network or protocol error

now all I've got to do is find out what that means! lol

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legitimise_sailing
Distinguished Expert
831 Views
Message 5 of 7

Re: error code 6001

One possible reason for this error is that the Silverlight client cannot connect to the Microsoft Individualization Server. Is the 2nd laptop connected to the internet in the same way as the other one?
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allandon
Aspiring Contributor
819 Views
Message 6 of 7

Re: error code 6001

it is but i am now getting a message - unable to find a volume for file extraction. please verify that you have proper permissions

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legitimise_sailing
Distinguished Expert
817 Views
Message 7 of 7

Re: error code 6001

Sounds like you're low on disk space
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