error code IPC6009 and lost channels

[landie57]

Started having problem with YouView yesterday, could not watch BT Sport due to message saying channel unavailable and error code IPC 6009. Other sport channels also unavailable.

Phoned helpdesk today after trying all suggested fixes, reboot home hub, and YouView box, retune and reset YouView. Still ame problem and have now lost channels that previously were listed eg BT sport etc.

YouView is now connected to GigE port on home hub as advised by helpdesk.

Awaiting technical support to call as helpdesk had exhausted their optiions.

Any help appreciated.

[rarmitage124]

When did BT say they will fix it?

I advise not doing anything until they have done their thing and post back if it still aint working.

[landie57]

Missed cal from tech support but they left a message suggesting reset you view box and plug aerial in. Aerial has always been plugged in and have already reset the box.

Problem is you view box is connected to home hub but will not connect ti internet for some reason. Should get another call from tech support today. Not too hiopeful though.

[rarmitage124]

Is it connected through ethernet plugs or directly to the hub?

Either way can you test if the ethernet is working or the ethernet and ethernet plugs are working by using a laptop or pc and seeing if it conects to the internet

[skappy70]

Does your box have an IP address, can you connect a laptop to the Youview ethernet cable and browse OK?