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Newbie
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Message 1 of 2

failed to connect

Moved house a couple of months ago and arranged to have a BT connection set up (New account) a couple of weeks before I moved. Got a connection date (which was about 10 days after I moved in which I was ok with). After a couple of visits from engineers and 10 weeks of weekly updates (one of which insisted the connection had been completed - which it had not). When I called to complain all I got was the news that because they think they have connected the line I now had to report it as a 'fault' and it would become the problem of a different team!
Still waiting for a connection. 2 and a half months!
I know the previous tenant had a working phone line.
And best of all I just got a bill for £100.
Really poor BT. Really really poor.
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Moderator
Moderator
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Message 2 of 2

Re: failed to connect

Hi paddyhr,

 

Welcome to the forum and thanks for your post!

 

Sorry it's taking so long to get you connected at your new home.  Don't worry about receiving the bill, that's easy to sort out. Priority is to get your services connected first and foremost.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

All the best,

 

Robbie

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