fault on landline

[sploggon]

On 07/11 i reported a fault on my online and it was answered immediately saying that the estimated fix time would be 09/11.Every day since the fix time has been moved a further day forward and is now 13/11.Ihave received no communication from them at all in this time.i now want to talk to somebody but i cannot find a phone number on BT website.It just seems to me as if they are trying to wear me down but i'm not giving up.Anyone got a freephone number for me to ring them or any other advice.Thanks

[Anonymous]

Helpdesk number is 0800 800 150 but chances are you'll be on hold for some considerable time

[Keith_Beddoe]

@sploggon 

Welcome to this user forum.

You should be able to track the progress of your fault by logging into MyBT, and choosing the option to track the progress of a fault.

It would be in hand with Openreach, who may be having problems repairing your line

[sploggon]

Thanks a lot.i'll give them a try.When I was young BT or whatever it was called then,i forget,was a very well repected company and a pleasure to deal with but over the last two or three years it has become a chore to deal with them.I got rid of my broadband with them about three years ago having got total dissatisfaction from them and last month i got rid of BT Sports so now i've only got my landline with them,Thank God.