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josephinet
Aspiring Contributor
698 Views
Message 1 of 5

fixed rate line

Ok after doing alot more research it would appear that I am on a fixed rate line

 

I have been paying bt for option 3 for several years,and now see that although my exchange is capable of 8 meg ,I have only been receiving a half meg

 

With out spending too much time on the phone to Bangalore how do I get this sorted quickly and with the minimum fuss???

 

TIA

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
688 Views
Message 2 of 5

Re: fixed rate line

I said that on your last post and told you to fill up the form to contact the mods.  if you didn't do then will here it is again  http://bt.custhelp.com/app/contact_email/c/4951



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josephinet
Aspiring Contributor
687 Views
Message 3 of 5

Re: fixed rate line

I filled out the form but have heard nothing....isnt there a department I can call??

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Distinguished Sage
Distinguished Sage
684 Views
Message 4 of 5

Re: fixed rate line

you can call CS India but the mods will get back to you but it can take a few days maybe a bit more bearing in mind it is holiday weekend



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josephinet
Aspiring Contributor
683 Views
Message 5 of 5

Re: fixed rate line

Ok thanks...ill give it a few days then

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