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WelshMaggot
Beginner
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fluctuating ping issue

I am having an issue with fluctuating ping which is resulting in lag on games and drop in bras/ip profile.

Ip profile used to be the highest up to 76Mbps I beleive and now it is up to iirc 52mbps

Speed is within the current profile perameters, no investigation done on their end to see why it has dropped. (I believe it's because the line is unstable)

I have tried discussing with BT helpdesk but they see the speed is fine and that's all they care about.

I am using an aftermarket router which has been fine for over a year, I did go to the official hub 5 as asked for a week but same issue.

All connections used are wired, 2 PC's and 2 Xbox's
Issue started after a big fault that took a few days to fix, ever since then ping has been an issue.

I am at the end of my tether with the terrible service and script reading. I am out of contract so will be looking at other ISP's
any help will be appreciated as I seem to get no technical help from their end other than 'restart the router'

Here are some diagnostics. Usually it fluctutates between 11 and 2000+ so today is actually a good day.

C:\Users\Fran>tracert 216.58.211.35

Tracing route to muc03s14-in-f35.1e100.net [216.58.211.35]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_VR200 [192.168.1.1]
  2     *        *        *     Request timed out.
  3    10 ms    10 ms    10 ms  31.55.187.177
  4   216 ms    11 ms    14 ms  31.55.187.176
  5    13 ms    11 ms    12 ms  core2-hu0-9-0-0.southbank.ukcore.bt.net [195.99.127.172]
  6    14 ms    11 ms    11 ms  213.121.193.207
  7    12 ms    13 ms    12 ms  195.99.126.185
  8    13 ms    14 ms    18 ms  216.239.48.240
  9    12 ms    12 ms    15 ms  64.233.174.123
 10    18 ms    18 ms    21 ms  216.239.48.158
 11    22 ms    22 ms    22 ms  209.85.143.29
 12    24 ms    23 ms    49 ms  108.170.232.76
 13    30 ms   116 ms   261 ms  66.249.95.153
 14    30 ms    35 ms    30 ms  209.85.142.16
 15    30 ms    30 ms    30 ms  216.239.47.191
 16   163 ms    30 ms    29 ms  muc03s14-in-f35.1e100.net [216.58.211.35]

Trace complete.



C:\Users\Fran>ping -n 100 -l 1000 google.co.uk

Pinging google.co.uk [216.58.213.99] with 1000 bytes of data:
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=210ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=14ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=15ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=384ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=14ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=13ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=433ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=31ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=332ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=21ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=15ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=93ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=388ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=142ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=150ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=14ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=12ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Request timed out.
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54
Reply from 216.58.213.99: bytes=64 (sent 1000) time=11ms TTL=54

Ping statistics for 216.58.213.99:
    Packets: Sent = 100, Received = 84, Lost = 16 (16% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 433ms, Average = 36ms


Any advice apreciated.
Sorry if I sound fustrated but just come off a long pointless phonecall where again I get told everything is fine as the speed is ok :@

Thanks


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