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game problem and firewalls

Hi there

I play a game called battlefield academy that has a pbem turn base

Since installing net plus I get a : cant connect to the internet when I activate the game

I have discussed this with the game makers and they keep telling me its a firewall issue

I have deleted the net plus and no different

I have reinstalled net plus no different

I have reinstalled the game no different

I have shut off all the firewalls and allowed program access still no different

 

As obi wan said your my only hope

Can you advise

Thanks

Simon

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