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getting email account locked out

Every few weeks we get the same message saying that we cannot get emails. on looking at bt account it says it has noticed suspicous activity on our account and locked it and wanting you to set up a new password. Today it would not reset and had to get bt to do it for me.

we think it is because my wife uses a craft company in the states and buys patterns at only a few cents and this is showing up as suspicous emails. its the only thing we can think is causing it. Is there anyway of finding out what it is or if it is this company we deal with how do you make it trusted so it does not keep happening?


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