wondering if anyone can advise me,
i have bt gold package,which is supposed to be unlimited calls,i know that mobiles cost but i just dont understand why i am still being charged for uk landline calls,im absolutly gobsmacked at the cost my bill will be this month(i changed to gold package before my last bill was paid)as i thought that it would be ok calling landlines,but now im so confused,can anyone please put me in the right direction,since ive been with bt my bills have been horrendous only 1 bill came to the amount that i signed up for and that was the one before my last one.please help!
I thought that was BT Vision- Do you have BT Vision?
Sounds like there is a bit of confusion here...
The only "gold" package I know of is for BT Vision. Nothing to do with telephone charges. You need "unlimited anytime".
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thank you for replying
sorry i didn't state that i meant i had a gold vision pack,but i do,and it say's that it is unlimited broadband(which i have)and unlimited anytime calls which for some reason i don't have,sorry for the confusion but because it was just the phone that i'm trying to find out about(with-in the gold vision package)i thought i would post to this page.
do you have any idea what i should do?
none of my calls have been more than 30 minutes to landlines(uk)but from the upcoming bill my calls are deffinately not unlimited anytime!!
thanks for any help that is offered,much apprieciated.
It sounds like you have a triple package which included BB3 (unlimited) UAP (unlimited anytime calls) and Gold (vision gold pack) which is £40pm plus line rental if this correct you should have UAP and should call to query why you have been charged and to get this credited back if thats the case.