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razten
Aspiring Contributor
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Message 1 of 16

have this problem over a month now

 

Afternoon everyone,

 

Where should I start..

 

About a month ago my hub started resetting itself whenever I used internet, i spoke to numerous amount of people over at the call centre and about 2 weeks after calling them nearly every day they sent openreach engineer over to my house to check whats going on. He did what he had to do inside my house and outside my house, then he did some tests which all said "passed", but hey after the visit i went straight on my computer and checked the speeds which were at about 1mb at the time which still are not good enough considering i had 6-8mb about 3 months ago, anyway back on the subject i contacted bt yet again and they said the line needs to be running few days for the connection to stabilise. A week of waiting and still nonthing speeds the same and my hub was still resetting itself but not as often as it used to. After a week I decided im not going to bother with those useless people in the call centre so I emailed bt and started to explain my problem all over again, first they sent an engineer to my exchange to see whats going on there, still nothing improved after that. They then decided that they should send an engineer again which came to my house yesterday and replaced the master socket and also did other things which i didnt see. He then like the first engineer did some tests and he said that the speed hes getting from the master socket is 9.7mb i was all excited that i finally got back speeds i used to have about 3months ago but hey, went on the computer straight away after the visit and the speeds were at 500kb/s. I had an idea today that maybe i should bring my computer downstairs with the hub and connect it to the master socket but still nothing.. same speeds and the hub is still resetting from time to time, if i counted correctly the hub resetted 7 times today and 4/7 of them resets the hub didnt connect to the broadband for about an hour and on one reset it didnt connect for 4 hours the rest connected in about a minute. This is really going beyond a joke now, really unuhappy with the whole situation which i repeat had for over a MONTH now. Im thinking of changing to another ISP and as bt said if i change from bt to any isp the problem will still remain id prefer to talk to normal people and not the callcentre which as a matter of fact everybody knows is useless and you can barely understand what they are trying to say due to obvious reasons.

 

 

 

                                         TEST

 

Quite line is fine not much noise even though im using a cordless phone.

 

 

 

 

 

Connection information

Line stateConnected
Connection time0 days, 0:57:48
Downstream1,151 Kbps
Upstream708 Kbps

 

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)25.0 dB / 8.8 dB
Line attenuation (Down/Up)42.5 dB / 21.8 dB
Output power (Down/Up)20.1 dBm / 12.4 dBm

 

 

 

 

 

 

 

 

 
FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

Download Speed
622 Kbps
  
0 Kbps1000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 622 Kbps
 For your connection, the acceptable range of speedsis 400-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1148 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
 IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.79:25.54:62.8 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test:  -provides background information.

Upload Speed
572 Kbps
  
0 Kbps708 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 572 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 708 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

 

 

 

 

 

 

http://www.speedtest.net/result/1221794792.png

 

 

Thank you to anyone who will bother to read my rant, but hopefully im going to get my message across now....

 

 

 

 

 

 

 

 

 

 

 

 

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: have this problem over a month now

can you go back to the adsl stats and post the rest of the information - may have to 'show detail' to get errors

 

as you have taken the trouble to move everything downstairs did you try the test socket instead of the master as that will eliminate any noise from your extension wiring?



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razten
Aspiring Contributor
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Message 3 of 16

Re: have this problem over a month now

rest of the stats : 

 

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)21.9 dB / 8.3 dB
Line attenuation (Down/Up)42.5 dB / 21.8 dB
Output power (Down/Up)20.1 dBm / 12.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)11189 / 22
CRC Errors (Down/Up)8 / 2147480000
HEC Errors (Down/Up)nil / 878043
Error Seconds (Local)5
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razten
Aspiring Contributor
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Message 4 of 16

Re: have this problem over a month now

oh and no i havent tried test socket dont even know what that is to be honest with you

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Distinguished Sage
Distinguished Sage
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Message 5 of 16

Re: have this problem over a month now

if the engineer replaced the master socket the bottom half will detach and the test socket is behind. test socket is a direct connection to the exchange and eliminates extension wiring.  your extens wiring is attached to the back of the bottom half so if you do remove it just remember not to just pull.

 

or did engineer replace with filter faceplate - 2 sockets on front - 1 for phone and 1 for broadband?



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razten
Aspiring Contributor
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Message 6 of 16

Re: have this problem over a month now

my socket looks the same it still has paint on sides that means he must have only replaced the faceplate but as far as i can see it looks like the old faceplate but with bt logo and some writing saying bt open reach, theres only one socket at the front and thats for the filter

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Distinguished Sage
Distinguished Sage
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Message 7 of 16

Re: have this problem over a month now

ok really surprised he didn't replace with a new NTE5 where the face is split and bottom half can be removed.  if not then you don't have a test socket if that is the master



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razten
Aspiring Contributor
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Message 8 of 16

Re: have this problem over a month now

Oh, sorry i forgot to tell you in the last post that i can unscrew the bottom half, and so i did just and i can see that on the right hand side there is another socket there for an adsl filter, what do you suggest i should do ?

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Distinguished Sage
Distinguished Sage
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Message 9 of 16

Re: have this problem over a month now

great that is the test socket.  plug filter in and then connect hub and phone if you want as no other socket in your home will work while you are connected to the test socket.

 

once connected can your post the full adsl stats from the hub



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razten
Aspiring Contributor
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Message 10 of 16

Re: have this problem over a month now

grrrr, so i have to take my computer downstairs again to check the adsl settings on the test socket  ?

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