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moid
Aspiring Contributor
955 Views
Message 1 of 11

help with slow speed - please

hi all,

 

I've been having speed issues with BT broadband for about 3 weeks now. I've tried the stuff detailed on the website, changed the filter, and currently have the homeub plugged into the master socket rather than through an extension. Can anyone help with sorting this out, it's driving me up the wall....... Cheers in advance Robot Happy

 

Speedtest and homehub stats gives me the following output:


 Download speedachieved during the test was - 50 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

ADSL line status
Connection Information
Line stateConnected
Connection time0 days, 16:32:40
Downstream160 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)18.8 dB / 15.0 dB
Line attenuation (Down/Up)29.2 dB / 18.0 dB
Output power (Down/Up)

4.0 dBm / 1.2 dBm

0 Ratings
10 REPLIES 10
DragonKhan
Contributor
954 Views
Message 2 of 11

Re: help with slow speed - please

whith nm and line attenuation like that you should be getting 4meg plus.

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moid
Aspiring Contributor
951 Views
Message 3 of 11

Re: help with slow speed - please

4meg or so is the usual speed i get, no idea why it's dropped off so badly....

0 Ratings
DragonKhan
Contributor
947 Views
Message 4 of 11

Re: help with slow speed - please

I can only suggest calling india on 0800 111 4567 and ask to speak to a supervisor if you have already called them.

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moid
Aspiring Contributor
944 Views
Message 5 of 11

Re: help with slow speed - please

yeah, kind of trying to avoid having to do that....

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DragonKhan
Contributor
941 Views
Message 6 of 11

Re: help with slow speed - please

You might get a helpful mod *any around 😛

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Moderator
Moderator
933 Views
Message 7 of 11

Re: help with slow speed - please

Hi Moid

 

Welcome to the BT Community Forums.

 

I'd like to help with this can you drop me an email to forum.moderation.team@bt.com with your details I can run some diagnostics on the network.

 

Also check out this link and follow the steps to see if it offers any help

 

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_sid=m9K1RRNj&cat_lvl1=346&cat_lvl...

 

Cheers

 

Stuart

 

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moid
Aspiring Contributor
903 Views
Message 8 of 11

Re: help with slow speed - please

Thanks Stuart, info sent to that address.
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Distinguished Guru
898 Views
Message 9 of 11

Re: help with slow speed - please

Hi moid.

 

Being that all the last speedtester results are stored with BT, I would suggest that you email the mod team on forum.moderation.team@bt.com with the main account holders name, account number and a link to this. I'm sure they'll get to the bottom of this for you.

 

 

WELL THERE YOU GO. MY FIRST FORUM GLITCH. HAVING JUST CLICKED ON THIS SUBJECT I WAS GREETED WITH MOID'S FIRST POST ONLY. IGNORE MY REPLY AS IT'S TOO LATE!

-+-No longer a forum member-+-
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moid
Aspiring Contributor
833 Views
Message 10 of 11

Re: help with slow speed - please

cheers DS Smiley Tongue

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