hikvision dvr not sending notifications

[phil16]

Hi i am trying to get my hikvision to send notifications i have  put the stmp setttings in that are on bt's site but the cctv system displays dns error when i try to send a test email has anyone come across this and what was the solution

thanks

phil

[licquorice]

Was there a tick box to enable authentication in the SMTP settings? It should be set to plain authentication.

[phil16]

hi there is only a tick box to enable server authentication but no options for plain ect

thanls phil

[licquorice]

I guess it will probably be plain, have you ticked it?

Have you configured the rest of the SMTP settings as described here 

[phil16]

Hi 

yes its ticked and the settings are the same  as the link you sent

phil

[licquorice]

Can you send ok using that email address with a client such as Thunderbird on your PC, to verify if the problem is with email or the DVR.

I'm assuming you are a BTbroadband customer or paying for Premium mail, if neither, SMTP access won't work.

[phil16]

Hi Yes eamail sends ok and yes to bt customer

Phil

[licquorice]

Then the problem would appear to lie with the DVR. Have you tried using a Gmail address on the DVR?

[phil16]

Hi Yes and still the same i have emailed the tech team at hikvision and the said it was a problem with BT as we can access the cctv on line 

phil

[licquorice]

They would. Did they elaborate as to what they thought the problem might be? Is there anywhere to configure DNS on the DVR? Is it set to auto to obtain DNS settings from the hub, can you set DNS manually? Set to 8.8.8.8 and 4.4.4.4 if manual setting possible.