I had problems with Home Hub 3 where had to keep restarting it because the internet connection either stopped or got dead slow. Thought I would solve this by upgrading to Home Hub 4 but it has got even worse and have to keep turning the hub on and off 3 or 4 times a day. Can no longer download programs from Sky as speed is too slow. Took 24 hours once to download an hour program. Any ideas?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
you need to stop resetting the hub as that is making things worse not better
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for reply sorry to only just get back. How do I navigate to adsl?
Results of speed test DL 1.7 UL 0.38 Ping 46.00.
Buzz on line with quiet line test. I have changed ADSL filter.
Router plugged into main socket. One other socket in house which has ADSL filter.
for hh4 you need to enter 192.168.1.254 into your browser then go to troubleshooting then logs or WAN and you are looking for 2 lines when router last reset showing connection speed and noise margin
you need to ge back to btspeedtester and when firts test completes then run diagnostic test - your results are from first test
does you master look like the one I posted
|11:19:04, 27 Oct.||( 5282.010000) Admin login successful by 192.168.1.67 on HTTP|
|11:18:46, 27 Oct.||( 5264.140000) Admin login FAILED by 192.168.1.67 on HTTP|
|11:18:26, 27 Oct.||IN: BLOCK  Remote administration (ICMP type 8 code 0 22.214.171.124->126.96.36.199 on ppp0)|
|11:07:50, 27 Oct.||( 4608.550000) Lease for IP 192.168.1.67 renewed by host margaret-PC (MAC 94:fb:b2:4e:de:e1). Lease duration: 1440 min|
|11:07:50, 27 Oct.||( 4608.550000) Device connected: Hostname: margaret-PC IP: 192.168.1.67 MAC: 94:fb:b2:4e:de:e1 Lease time: 1440 min. Link rate: 120.0 Mbps|
|11:07:50, 27 Oct.||( 4608.480000) Lease requested|
|11:07:49, 27 Oct.||wlan1: STA 94:fb:b2:4e:de:e1 IEEE 802.11: Client associated|
|11:07:47, 27 Oct.||( 4605.720000) Lease for IP 192.168.1.64 renewed by host margaret-PC (MAC 00:24:54:f3:c0:a3). Lease duration: 1440 min|
|11:07:47, 27 Oct.||( 4605.720000) Device connected: Hostname: margaret-PC IP: 192.168.1.64 MAC: 00:24:54:f3:c0:a3 Lease time: 1440 min. Link rate: 65.0 Mbps|
|11:07:47, 27 Oct.||( 4605.660000) Lease requested|
|11:07:47, 27 Oct.||wlan0: STA 00:24:54:f3:c0:a3 IEEE 802.11: Client associated|
the socket is not like one you posted it is just plain box without a line. As I said the router won't restart with the button at the top you have to switch it on and off at button at back.
|( 70.400000) DSL noise margin: 21.00 dB upstream, 9.10 dB downstream|
|09:52:13, 27 Oct.||( 70.330000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream|
|09:51:51, 27 Oct.||( 48.430000) CWMP: session closed due to error: Could not resolve host|
lines like this
if you have a buzz on quiet line test then you need to get that fixed. see here
if nothing there then report a phone fault to 151 get rid of noise to help broadband connection