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Aspiring Contributor
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Message 1 of 14

home hub 4 rebooting

I had problems with Home Hub 3 where had to keep restarting it because the internet connection either stopped or got dead slow.  Thought I would solve this by upgrading to Home Hub 4 but it has got even worse and have to keep turning the hub on and off 3 or 4 times a day.   Can no longer download programs from Sky as speed is too slow.  Took 24 hours once to download an hour program.  Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: home hub 4 rebooting

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 

you need to stop resetting the hub as that is making things worse not better

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Aspiring Contributor
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Message 3 of 14

Re: home hub 4 rebooting

Thanks for reply sorry to only just get back.  How do I navigate to adsl?

 

Results of speed test  DL  1.7   UL  0.38  Ping  46.00.

 

Buzz on line with quiet line test.  I have changed ADSL filter.

 

Router plugged into main socket.  One other socket in house which has ADSL filter.

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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: home hub 4 rebooting

for hh4 you need to enter 192.168.1.254 into your browser then go to troubleshooting then logs or WAN and you are looking for 2 lines when router last reset showing connection speed and noise margin

 

you need to ge back to btspeedtester and when firts test completes then run diagnostic test - your results are from first test

 

does you master look like the one I posted



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Aspiring Contributor
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Message 5 of 14

Re: home hub 4 rebooting

11:19:04, 27 Oct.( 5282.010000) Admin login successful by 192.168.1.67 on HTTP
11:18:46, 27 Oct.( 5264.140000) Admin login FAILED by 192.168.1.67 on HTTP
11:18:26, 27 Oct.IN: BLOCK [16] Remote administration (ICMP type 8 code 0 198.20.99.130-​>86.138.42.254 on ppp0)
11:07:50, 27 Oct.( 4608.550000) Lease for IP 192.168.1.67 renewed by host margaret-​PC (MAC 94:fb:b2:4e:de:e1). Lease duration: 1440 min
11:07:50, 27 Oct.( 4608.550000) Device connected: Hostname: margaret-​PC IP: 192.168.1.67 MAC: 94:fb:b2:4e:de:e1 Lease time: 1440 min. Link rate: 120.0 Mbps
11:07:50, 27 Oct.( 4608.480000) Lease requested
11:07:49, 27 Oct.wlan1: STA 94:fb:b2:4e:de:e1 IEEE 802.11: Client associated
11:07:47, 27 Oct.( 4605.720000) Lease for IP 192.168.1.64 renewed by host margaret-​PC (MAC 00:24:54:f3:c0:a3). Lease duration: 1440 min
11:07:47, 27 Oct.( 4605.720000) Device connected: Hostname: margaret-​PC IP: 192.168.1.64 MAC: 00:24:54:f3:c0:a3 Lease time: 1440 min. Link rate: 65.0 Mbps
11:07:47, 27 Oct.( 4605.660000) Lease requested
11:07:47, 27 Oct.wlan0: STA 00:24:54:f3:c0:a3 IEEE 802.11: Client associated
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Aspiring Contributor
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Message 6 of 14

Re: home hub 4 rebooting

the socket is not like one you posted it is just plain box without a line.  As I said the router won't restart with the button at the top you have to switch it on and off at button at back.

 

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Aspiring Contributor
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Message 7 of 14

Re: home hub 4 rebooting

( 70.400000) DSL noise margin: 21.00 dB upstream, 9.10 dB downstream
09:52:13, 27 Oct.( 70.330000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
09:51:51, 27 Oct.( 48.430000) CWMP: session closed due to error: Could not resolve host
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Distinguished Sage
Distinguished Sage
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Message 8 of 14

Re: home hub 4 rebooting

 nnnn.jpg

 

lines like this



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Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: home hub 4 rebooting

if you have a buzz on quiet line test then you need to get that fixed.   see here 

 


interference causes

 

 

 

 if nothing there then report a phone fault to 151  get rid of noise to help broadband connection



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Aspiring Contributor
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Message 10 of 14

Re: home hub 4 rebooting

see above - I found it

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