ive been with bt infinity top package for several years since it was first launched, and around 3 months ago i re-contracted for another 18 months over the phone, i asked for a replacement home hub 5b as the one i have is playing up and its quite old, i had it since it was launched, i was told i will get a new one since its part of my new contract. Unfortunately that never arrived and i am now left with asking one of the mods here to chase and organise this for me please?
1 week ago i had fault on the line and bt engineers arrived next day on a sunday and repaired it, however they told me i have to request a new homehub, and hopefully request a line reset which i am doing here now.
Is homehub 6 now same in reliability as the 5b ?
i called them earlier on, new hub 5 is coming to me on tuesday, also the lady on the phone told me once i plug the new hub it will perform a DLM reset automatically - not sure if this is true, i dont think so.
i will then keep an eye on the connection, ill try to setup a bqm monitor if i can set the homehub to respond to ping and finally post some stats in here, i will appreciate for one of the MOD's in here to organise a openreach fibre engineer visit to check all connections starting from their main socket to the fttc cab, also to read the notes from last openreach line engineer's visit and to explain to me what egzacty went wrong last sunday when they attended and what did they do to repair and close the fault (please note the fault was found by the automatic test done over the phone, and it was also reported automatically by the system - not by me)
phone told me once i plug the new hub it will perform a DLM reset automatically - not sure if this is true, i dont think so. Total rubbish
you can request the engineer visit your self which will be much faster then the modsd can do at this tim as there waiting time is 3/5 working day once they post their contact link here
spoke to online chat customer support and apparently he has initiated DLM reset online using their diagnostic tools
- see part of the trasncript chat