<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
The problem is not at the DSLAM but at the exchange. No need ro raise another ticket as the mods will have you in their queue and will get back to you if you replied to their PM.
