we did a house move on july 8th, at our old house we were on infinity option 2(76mb connecton). we were told that the new house could only get option 1 and that the average speed could be 25-35mb.
the line went live on july 8th and we got 11-12 mb, which is a little low, the exchange is saying that we could get between 34 and 41 on a clean line but as low as 14 on an impacted line.
i have been reading these forums just lately and i have notced that my home hub 5 wont show me the noise margin type stats in helpdesk. which made me wonder if we were actually on adsl2
so on the 16th i rang bt and asked, they said we definatley on infinity option 1 and that our line was being upgraded and within 10days i would be getting 50mb+
well those 10 days have now passed and im still on 12mb
im also still being charged for option 2 😞
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
there is no where to put in a phone number, it already assumes i have btbroadband
Are you sure you are looking at the right page, it looks like this?
Welcome to the Broadband Availability checker. This will provide a provisional check of your ability to receive reliable Broadband services.
Please enter your telephone number.
Please enter your access line id.
please for your security delete your phne number
are you using a separate modem with the hh5? the hh5 does show noise margin and conenction speed but only if conencted direct to socket excluding modem
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ34526626|
|3. Firmware version:||Software version 22.214.171.124.126.96.36.199.11 (Type A) Last updated 03/07/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:02:50|
|6. Data rate:||3346 / 14205|
|7. Maximum data rate:||3353 / 14274|
|8. Noise margin:||5.9 / 6.1|
|9. Line attenuation:||32.7 / 24.8|
|10. Signal attenuation:||32.6 / 20.4|
|11. Data sent/received:||0.1 MB / 0.3 MB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||Yes|
|14. 2.4 GHz Wireless network/SSID:||BTHub5-ZQZJ|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BTHub5-ZQZJ|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||18:62:2c:4a:3d:2a|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
Something is restricting your available bandwidth, possibly your internal wiring.
Please can you connect things up as shown below, and then display the HH5 stats again.