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mawad60
Aspiring Contributor
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Message 1 of 24

how do I make my mobile watch my swann security cctv camera from anywhere

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PLEASE READ THIS URGENT
Hi everybody I have to tell you I a tiny bit of knowledge about internet esspecially the remote acces,so please write to me exactly what to do.I've been having problems accesing my swann camera on iphone 5,I just got swann dvr8 4000 d1 realtime h.264 DVR with 6 pro 535 swann security cameras,it has been more than 1 week trying to make a setup to watch my cctv cameras from my iphone 5 and it still says Failed to connect I tried millions and millions of times doing this.I downloaded an app called swann view does that app view dvr8 4000.
I went to swanndvr.net and added a domain this is what appeared.
and then in the smartphone/iphone 5 app I FILLED in the device 01 detail then the adress I CHOSE 192.168.1.254 then the port I CHOSE 18004 THE user id was mXXXX60.swanndvr.net also I TRIED changing it to just mXXXX60 BUT also the adress I TRIED 109.149.XXX.XXX but still it didnt work

domain settings.
USER NAME STATUS DOMAIN
MXXXX60 MXXXX60.swanndvr.net
Last Update: 6/12/2013 6:24:26 AM IP Address: XXXXXXXXXXXXXXXX
Create additional domain names

The Swann DDNS Domain Name is meant to be updated automatically by your Swann Device ( DVR, NVR or compatible IP camera ).
For the Update to be possible, the DDNS setup page of your Swann Device need to be filled out with your DDNS credentials ( Username and Password from User Settings, and the Chosen Domain Name ). Also the DNS information in the menu Network needs to be valid.
You should find on the status page of your router the DNS servers that your Internet Provider prefers . If you cannot find that information from your router, you can try to use 8.8.8.8 and/or 8.8.4.4 as DNS, Prefered DNS (DNS1) or Alternate DNS (DNS2), which are provided by Google for free.

Please note that this service is provided exclusively for the use of Swann customers to access their Swann Security products.

Any use deemed by Swann to be in contravention of this use will result in the account being removed.

If you think that your account has been removed in error, please contact tech@swann.com to request reinstatement.

also I went to the setup wizard quick setup guide it said network access:were not going to pretend this isn't the most complex aspect of configuring the dvr,but ifyour router supports DHCP and UPnP then theres nothing to do here.
recommended:dont change anything
ensure that the network access is set to dhcp and that UPnP is enabled on your router-it should just work

I forgot to tell you there are millions of ip adressess and I dont even know which one to put I went to


THIS IS THe way that it looks like on my bt infinity homehub 3. router settings



My Services

Internet: Connected
Disconnect

Broadband username: btxxxxhb@btbroadband.com
BT FON: Active
BT Manual Power Save: Disabled
Configure

BT Access Control: Not enabled
Configure



My Home Network
Devices currently connected to your BT Home Hub:

Wireless network: miky33 9C:04:EB:20:11:xx
miky-iPad 3C:E0:72:DB:70:xx
udhcp 1.18.1-VD Linux VDLinux. DC:71:44:50:3E:xx
Windows-Phone 2C:5A:05:0A:7D:1C
Ethernet: udhcp 1.13.2 00:0A:3C:43:FA:B0 (my ccv dvr)

USB: No devices detected

this is the advanced settings:


Wireless
Broadband
Home Network
Port Forwarding
System
Basic Settings
InternetConnectionVPNDynamic DNS
Internet Connection Configuration

Connection information

Connection time: 0 day, 11:24:36
Data transmitted/received (GB): 0.081 / 0.250
Broadband username: btxxxhub@btbroadband.com
Password: Not configured
TCP/IP settingsUPnP
Universal Plug and Play (UPnP) enables a wide range of applications, such as games and messaging, and devices to connect to each other and work together.
UPnP:
On
Off
Extended UPnP Security:
On
Off

Apply

Changes applied

I kept UPnP on am I right or not?

It is recommended to keep the Extended UPnP security enabled to ensure the security of your home network.

Broadband network IP address: 31.54.178.xxx
Default gateway: 217.32.142.xx
Primary DNS: 213.120.234.xx
Secondary DNS: 194.74.65.xx


Home Network - Devices
The diagram below shows all the devices that are connected to your BT Home Hub. Click on the device name to view and edit its settings or to remove it from the network.

Refresh


BTHub3-7G89
40:4D:8E:41:1E:46
udhcp 1.13.2
00:0A:3C:43:FA:B0 (my cctv dvr)
Connected



udhcp 1.13.2

Device Information
Home network name:
udhcp 1.13.2
Connection information
Connection type: Ethernet
Connection speed: 100 Mbps
Connection status: Currently connected
Addressing
MAC address: 00:0A:3C:43:FA:B0
IP address assignment: DHCP
IP address:
192.168.1.xx

can you please help me things like this drive me crazy please I need your help

THIS IS RELLY URGENT.
THANK YOU SO MUCH IN ADVANCE FOR YOUR HELP






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23 REPLIES 23
gg30340
Distinguished Sage
Distinguished Sage
58,924 Views
Message 2 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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I think you should either contact the company that you bought the camera from or the manufacturer of them and ask them how to connect and view it from your phone. They will probably have more knowledge of this than this forum.

mawad60
Aspiring Contributor
58,909 Views
Message 3 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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No but its got to do with the internet and I figured out what to do anyway
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mawad60
Aspiring Contributor
58,908 Views
Message 4 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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now the problem is I cant see it from anywhere only from home and I will contact the company happy
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mawad60
Aspiring Contributor
58,900 Views
Message 5 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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need help please,
now the problem is I cant see it from anywhere
only from home and
the company cant help
cant watch from outside anywhere
or over 3G or from another wifi
i meane i can only watch it from
my wifi router
thanks.
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Checked2013
Expert
58,891 Views
Message 6 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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You should read your product user guide to learn howto setup your product for remote viewing as this a forum for BT products only.

 

The user guide for your product states that:

swann.jpg

gg30340
Distinguished Sage
Distinguished Sage
58,888 Views
Message 7 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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BT residential do not offer a static IP address. You will either do as the product guide suggests or move onto BT business line.

Keith_Beddoe
Distinguished Sage
Distinguished Sage
58,886 Views
Message 8 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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Make sure that your IP address is not being shared. See the note at the top of this page.

Port forwarding problems

mawad60
Aspiring Contributor
58,868 Views
Message 9 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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Will you please help I only have a bit of knowledge I'm saying I cant view it over another wife/router and I cant view it on 3G I know 3G is a different thing I'm talking about the wifi.I'll deal with 3G only need help on wifi
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mawad60
Aspiring Contributor
58,867 Views
Message 10 of 24

Re: how do I make my mobile watch my swann security cctv camera from anywhere

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Can someone who has a lot of knowledge please help
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