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rustygoat
Contributor
702 Views
Message 1 of 4

how do i read & understand the event logs to try to find BB fault

hi folks

how do i read and understand the event log to try to find this on going fault, when I speak to the Engineers they don't appear to know what the event log is saying

here is the on going story

been having BB drop out probelms for years, since I rejoined BT, at least the engineers come out and try to find the faults

around the start of the year engineer came to my home and we took out all the phone cables other than 1 direct from master to my home phone

start of november different engineer came out and replaced the phone cable from my house to the connection box where my cable and 2 of my neighbours connect to a main cable, for 3 weeks my interndet was great, I never saw it drop out, but then it starting dropping out and over last few days its been almost unusable

I reported it again, and hopefully an engineer will came out before christmas,

before they replace the phone line from my house to the connection, I could almost ay when it was going to fail as I felt it was wind/rain related (if it was windy or quite wet it would fail suggesting it was damaged cables) , but since the phone line was replaced and it restarted failing I can't but a reason to the failure

being an intermittant fault, its hard to trace,

if fault was in the house you could work out what circumstace's brought the fault up, (ie someone walking up stairs, or walking across a room or electrical equipment switched on etc)

the only thing i can think of is putting monitoring equipment on the line, so it splits the line exchange to connection box-monitoring equipment- to phone line to house

at least then you know which side the fault is on

 

 

 

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3 REPLIES 3
john46
Distinguished Sage
689 Views
Message 2 of 4

Re: how do i read & understand the event logs to try to find BB fault

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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rustygoat
Contributor
676 Views
Message 3 of 4

Re: how do i read & understand the event logs to try to find BB fault

I have posted speedtests before, what i'm trying to find out is if anyone can tell  how to read & understand the logs

I have an on going probeim that has been going on for years, the engineers come out and do a bit of work, and the fault stops for a few weeks or months but then it returns

If i can understand the logs I may beable to get the engineers to put a data logger on my line so they can track the fault and sort out the probelm,

in the past i could put the fault down to windy/rainy conditions, but since the phone line from house to first connection box has been replaced I can't tie the BB drop outs to weather conditions, or to movements or things being swith on/off in my home

 

 thanks for any help

17:27:27, 20 Dec.(115184.500000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:27:27, 20 Dec.(115184.500000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:27:17, 20 Dec.(115174.210000) PPP IPCP Receive Configuration ACK
17:27:17, 20 Dec.(115173.970000) PPP IPCP Send Configuration Request
17:27:17, 20 Dec.(115173.960000) PPP IPCP Receive Configuration NAK
17:27:15, 20 Dec.(115171.690000) PPP IPCP Send Configuration ACK
17:27:15, 20 Dec.(115171.690000) PPP IPCP Receive Configuration Request
17:27:14, 20 Dec.(115171.000000) PPP IPCP Send Configuration Request
17:27:14, 20 Dec.(115171.000000) WAN operating mode is DSL
17:27:14, 20 Dec.(115171.000000) Last WAN operating mode was DSL
17:27:12, 20 Dec.(115169.470000) PPPoA is up -​ VPI: 0, VCI:38
17:27:12, 20 Dec.(115169.450000) CHAP authentication successful
17:27:09, 20 Dec.(115166.360000) CHAP Receive Challenge
17:27:09, 20 Dec.(115166.350000) Starting CHAP authentication with peer
17:27:09, 20 Dec.(115166.350000) PPP LCP Receive Configuration ACK
17:27:09, 20 Dec.(115166.330000) PPP LCP Send Configuration Request
17:27:09, 20 Dec.(115166.330000) PPP LCP Receive Configuration Reject
17:27:09, 20 Dec.(115166.330000) PPP LCP Send Configuration ACK
17:27:09, 20 Dec.(115166.330000) PPP LCP Receive Configuration Request
17:27:09, 20 Dec.(115166.170000) PPP LCP Send Configuration Request
17:27:06, 20 Dec.(115163.160000) PPP LCP Send Configuration Request
17:27:03, 20 Dec.(115160.160000) PPP LCP Send Configuration Request
17:27:00, 20 Dec.(115157.160000) PPP LCP Send Configuration Request
17:26:57, 20 Dec.(115154.160000) PPP LCP Send Configuration Request
17:26:54, 20 Dec.(115151.160000) PPP LCP Send Configuration Request
17:26:51, 20 Dec.(115148.160000) PPP LCP Send Configuration Request
17:26:48, 20 Dec.(115144.990000) ETHoA is up -​ VPI: 0, VCI:35
17:26:48, 20 Dec.(115144.980000) DSL is up
17:26:47, 20 Dec.(115143.820000) DSL noise margin: 6.10 dB upstream, 13.80 dB downstream
17:26:46, 20 Dec.(115143.330000) DSL line rate: 1095 Kbps upstream, 9724 Kbps downstream
17:26:35, 20 Dec.(115131.860000) CWMP: session closed due to error: No response
17:26:35, 20 Dec.(115131.840000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:26:35, 20 Dec.(115131.830000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:26:04, 20 Dec.(115101.520000) CWMP: session closed due to error: No response
17:26:03, 20 Dec.(115099.630000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:26:03, 20 Dec.(115099.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:26:02, 20 Dec.(115099.310000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
17:25:58, 20 Dec.(115094.990000) DSL is down after 1 minutes uptime
17:25:58, 20 Dec.(115094.990000) ETHoA is down after 1 minutes uptime
17:25:57, 20 Dec.(115094.590000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
17:25:53, 20 Dec.(115090.110000) PPP LCP Send Termination Request [User request]
17:25:07, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.70]:53668-​>[208.43.241.178]:80 on ppp0)
17:25:00, 20 Dec.(115036.630000) CWMP: session completed successfully
17:24:59, 20 Dec.(115036.370000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
17:24:55, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62019-​>[173.194.65.138]:443 on ppp0)
17:24:53, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62068-​>[31.55.163.207]:443 on ppp0)
17:24:51, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62025-​>[216.58.213.142]:443 on ppp0)
17:24:49, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62021-​>[64.233.187.94]:443 on ppp0)
17:24:49, 20 Dec.BLOCKED 5 more packets (because of First packet is Invalid)
17:24:49, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62058-​>[216.58.208.66]:443 on ppp0)
17:24:49, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62016-​>[74.125.136.95]:443 on ppp0)
17:24:49, 20 Dec.OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.67]:62027-​>[216.58.213.174]:443 on ppp0)
17:24:49, 20 Dec.(115025.750000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
17:24:49, 20 Dec.(115025.740000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
17:24:39, 20 Dec.(115015.740000) PPP IPCP Receive Configuration ACK
17:24:38, 20 Dec.(115015.510000) PPP IPCP Send Configuration Request
17:24:38, 20 Dec.(115015.510000) PPP IPCP Receive Configuration NAK
17:24:37, 20 Dec.(115014.300000) PPP IPCP Send Configuration ACK
17:24:37, 20 Dec.(115014.300000) PPP IPCP Receive Configuration Request
17:24:36, 20 Dec.(115013.540000) PPP IPCP Send Configuration Request
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john46
Distinguished Sage
668 Views
Message 4 of 4

Re: how do i read & understand the event logs to try to find BB fault

please do not make multiple posts with the same problems as you may miss a reply it can cause a lot of confusion
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