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misslee1
Beginner
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Message 1 of 2

hub 3 problems

Right i have been having problems with Bt broadband on and off for a while now, i have now got 2 new home hubs 3 and both have problems.

I have changed the ethernet cable, filters, reset, unplugged the hub, basically done everything i can think off and im still hving problems with connecting online. When i do get online the web pages run very slowly but give it 30mins my hub craches so i loose connection.

I have reported this all by phone to bt  but no avail and its now driving me up the wall, they keep saying a problem on my phone line but there isnt, well it must be with my computer then, umm dont think so as i cleared the hard drive and done a fresh install of my operating system so it cant be my computer. Also the wireless will not connect for long.

 

Argh all this has started since Bt have started with the fibre optic upgrade

Any one no what else that could be causing my problems

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: hub 3 problems

as this is obviously a connection issue can I ask you to repost your problem in the BB speed/connection section where you will get help from other forum members.

 

If you copy and paste your post but also provide, assuming you can stay online long enough, the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



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