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razten
Aspiring Contributor
979 Views
Message 1 of 18

hub keeps disconnecting + slow downstream its beyond a joke ..

as the title says my hub 2.0v keeps disconnecting every 20 seconds, when it connects after a vast number of tries the connection only lasts for 20-30 minutes and disconnects again.

 

the second problem is that my downstream averages around 300kb/s where as it used to be 8mb/s and the even stranger thing is that my upload stream is a bit higher than my download stream, how is that possible ?

 

please help me this is really getting frustrating  

 

ps im on option 3 if anyone wonders

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17 REPLIES 17
hamish72
Recognised Expert
977 Views
Message 2 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

enter for homehub
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL

POST RESULTS

Also post results of test at ( best done from master test socket)
http://speedtester.bt.com/

 

those constant dissconects have distroyed your profile you need to check for noise

Have you tried a quite line test
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss

do not use home hub phone


**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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razten
Aspiring Contributor
964 Views
Message 3 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

slight hiss on the quiet line test

 

 

SPEEDTEST

 

 

 Download speedachieved during the test was - 216 Kbps
 For your connection, the acceptable range of speedsis 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :320 Kbps(DOWN-STREAM), 376 Kbps(UP-STREAM)
 IP Profile for your line is - 4500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 26.35:9.93:64.18 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

ADSL

 

Connection information

Line stateConnected
Connection time0 days, 0:22:27
Downstream323 Kbps
Upstream378 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)16.2 dB / 12.4 dB
Line attenuation (Down/Up)44.5 dB / 23.3 dB
Output power (Down/Up)15.9 dBm / 12.4 dBm
Loss of Framing (Local)315
Loss of Signal (Local)66
Loss of Power (Local)0
FEC Errors (Down/Up)18 / 7
CRC Errors (Down/Up)2 / 2147480000
HEC Errors (Down/Up)nil / 371620
Error Seconds (Local)544
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hamish72
Recognised Expert
956 Views
Message 4 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

Noise margin is high and ITU-T G.992.5 is very sensitve to noise but its odd that your profile which is a little low for your down attenuation is a lot higher then your sync speed

 

can you try with the hub connected to the master socket with nothing else connected ?

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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razten
Aspiring Contributor
943 Views
Message 5 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

im sorry, i dont understand what your requesting me to do 😞 

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hamish72
Recognised Expert
939 Views
Message 6 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

Master socket is the first one in the property just try the router connected directly to that if possible with out any extension or other phones cannected to see if router remains connected

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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razten
Aspiring Contributor
936 Views
Message 7 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

my hub is connected to the master socket like that anyway, oh and i havent got any phones connected to it.

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hamish72
Recognised Expert
925 Views
Message 8 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

Think I would beg borrow or steal another hub or router as next step

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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razten
Aspiring Contributor
920 Views
Message 9 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

i will have a look through my cupboard and try to find my old hub the white one will post back the results

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hamish72
Recognised Expert
915 Views
Message 10 of 18

Re: hub keeps disconnecting + slow downstream its beyond a joke ..

If that results in the same problem then its over to BT to sort out your adsl

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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