I can't connect my iPhone 7 at 5G to the HH6, it keeps telling me I have the wrong password when I run 2/5 as seperate channels. If I join the channels the phone connects (same password) BUT only at 2G The name for the second channel seems a little strange as "-5" perhaps this is a problem - I don't know BUT HH5 always connected with no problems, perhaps I shouldn't have bothered to uprade to HH6 and renew for 18 months!
Anyone else have this problem or a solution before I cancel my new contract.
Solved! Go to Solution.
if you have split the networks then you need to sign the iphone into both networks separately you don't need to do this if they are joined
ie select the 5g network and connect it will ask for password and when you enter it will connect and save it
If only it were that simple !
Trying to log in to a seperated 5G with the name - "-5" and the same password just gets incorrect password every time. Have now tried wife's Samsung S8 and the HH6 says it has signed in (when channels are joined) to the 5G network BUT the smasung just displays "connecting" and goes no firther just showing the revolving circle!
Tried resettin everything - interesting thing was that the button on the back of the hub had NO EFFECT when pressed - I had to do a "morse code" tap on it before it eventually did a reset and cleared all my settings. iPhone and Samsung both connect successfully to the HH5 (haven't returned it yet) but NOTHING will connect successfully on 5GHz band - Samsung says "connecting" but doesn't (although hub says 5GHz beside it's icon) iPhone repeatedly says it has wrong password.
if both phones are having similar problems and you held reset button until light flashed then I would contact customer services and ask for replacement HH6
When ever I experienced "wrong password", when it wasn't, it has been down to wifi channel interference.
have you tried change the wifi mode in the HH6