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Gmcvean2
Aspiring Contributor
625 Views
Message 1 of 7

iTunes gift card

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Hi

I have had the same problem. I changed over from EE to BT at the end of July 2016, I was given a discount because we have BT broadband and there was a bonus.....£120 itunes/amazon voucher. I registered my new iphone/sim on 3rd of August, I registered the voucher and waited patiently for my delivery. After the original 30-45 days I sent an email to BT, they got back to me 22nd Sept stating to wait another 10 days. I emailed again 10th Oct asking me to wait another 10 days. I sent a further email 26th Oct and got a reply on 9th Nov stating I should wait anothe 15-20 days!! Today I received 2 Amazon vouchers for £30!!!! Why does BT still have these offers if they cannot produce the goods? Im thinking trading standards might be the way forward. (it was itunes vouchers I had asked for)

 

Can someone help?

Gillian

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6 REPLIES 6
DanielS
Moderator
Moderator
607 Views
Message 2 of 7

Re: iTunes gift card

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Hi @Gmcvean2,

 

I'm sorry that you haven't received it yet. We can certainly contact the team for you to see what's happening. You can reach us by clicking on my user name and then on contact the mods. We'll be in touch over the next few days.

 

Thanks

 

DanielS

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DavidM
Moderator
Moderator
540 Views
Message 3 of 7

Re: iTunes gift card

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Hi @Gmcvean2,

 

I tried calling this morning, sorry I missed you. I can see the vouchers team have promised to honor the £120 iTunes voucher which will be with you in thew next 30 days. I'll keep an eye on this for you but if there are any problems let me know and I'll chase it up.

 

Cheers

 

David

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DavidM
Moderator
Moderator
503 Views
Message 4 of 7

Re: iTunes gift card

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Hi @Gmcvean2,

 

Have you received the voucher yet? Can you post back and let me know when you do.

 

Cheers

 

David

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Gmcvean2
Aspiring Contributor
494 Views
Message 5 of 7

Re: iTunes gift card

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Hi David

Still not received. This is probably not a good time for post but that is another 30 days.

Gillian
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Gmcvean2
Aspiring Contributor
472 Views
Message 6 of 7

Re: iTunes gift card

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Hi David

Yay! Received my VOUCHERS finally!!

Thank you
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DanielS
Moderator
Moderator
459 Views
Message 7 of 7

Re: iTunes gift card

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Hi @Gmcvean2,

 

That's great news. I'll let @DavidM know.

 

Thanks

 

DanielS

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