No hurry, Olga has already confirmed nothing is outstanding on the account, it's just to tie everything up.
May I ask a very quick question, if we add TV , will it undo all the work Olga did on our account , ie discounts etc.?
As long as the order is solely for BT TV and it isn't a new bundled deal then all should be good to go. A bundled deal usually gives you a special offer for taking up more than one product such as line, broadband and TV.
If you need a hand placing the order, let me know.
I'm not 100% certain how Olga set it up in order to get the discounts but what we were looking at was ordering Entertainment plus together with BT sport . Is it doable or do I lose the discounts?
If you are only adding BT TV and Sport, then it won't affect any discount you have on the Broadband package. If there is any change you should get confirmation as part of the order process.