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harrier_mk2
Beginner
378 Views
Message 1 of 5

infinity 2 getting slower?

hi, we have had infinity for nearly a year now and other then the internet droping completly from the dsl modem they installed randomly i have noticed the connection has actually gotten slower, i was lured by the prospect of 50mb internet but other then the first week where we got 30-40 it has never been above 20 since and i ran the bt speed test and its now showing

 

Download speedachieved during the test was - 17.07 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-17.25 Mbps .
 Additional Information:
 IP Profile for your line is - 17.25 Mbps

 

same for the uplaod it has slowed down since the first week

Upload speed achieved during the test was - 6.13Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

but 17mb for infinity 2 is silly why pay for the premium of the to packages if the speed cant be delivered to the customer?

if i put my adress into the order broadband i get quoted

50Mb-68Mb*
Estimated download
speed range

 

14Mb-20Mb*
Estimated upload
speed range

 

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4 REPLIES 4
legitimise_sailing
Distinguished Expert
377 Views
Message 2 of 5

Re: infinity 2 getting slower?

From the "Upstream Rate IP profile on your line is - 10 Mbps", you are on Infinity 1 not Infinity 2.
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harrier_mk2
Beginner
332 Views
Message 3 of 5

Re: infinity 2 getting slower?

ok, so shall i contact bt next? i did check my package on my account and it dose say im om unlimited 2

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legitimise_sailing
Distinguished Expert
327 Views
Message 4 of 5

Re: infinity 2 getting slower?

Yes, you probably have a fault that you'll need an engineer to attend your house to fix.
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harrier_mk2
Beginner
322 Views
Message 5 of 5

Re: infinity 2 getting slower?

thanks ill get on it today

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