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alancamuk
Contributor
1,767 Views
Message 1 of 26

infinity 2 gone slow and unstable again

it's been pretty stable for a couple of months now, at 77mb, down and 20mb up...

last few days video streaming and downloads seem slowed so ran the bt wholesale speed test.. wow, down to 22mb down and 15 up.. router stats look ok. so asked a neighbour.. they have gone slow also, but have got nowhere with BT's appalling indian call centre, they told them they will just have to accept the slow speed Why BT persist with these imcompetents is beyond me...

 

here's router stats..

 

Connection status

 Connection status:

Connected

 Downstream:

80.00 Mbps

 Upstream:

20.00 Mbps

Connection information

 Connection time:

9 Days, 0 Hours 21 Mins 59 Secs

oduct name:

BT Hub 6A

Serial number:

+084319+NQ62835891

Firmware version:

SG4B10002244

Firmware updated:

22-Dec-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

9 Days, 0 Hours 25 Minutes 17 Seconds

Data rate:

20.00 kbps / 80.00 kbps

Maximum data rate:

32814 / 87209

Noise margin:

15.3 / 8.2

Line attenuation:

4.6

 

Results Image not loaded

 

 


1. Best Effort Test:

Download Speed : 23.57 Mbps

2. Upstream Test:

Upload Speed : 15.06 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

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25 REPLIES 25
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,763 Views
Message 2 of 26

Re: infinity 2 gone slow and unstable again

Please can you please provide BT Wholesale speed test results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.

 

These must be done using a computer connected to the home hub, using an Ethernet cable.

 

It could be just network congestion, but its also worth seeing if your line is noisy, as that will cause errors and re-transmissions.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

 

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gg30340
Distinguished Sage
Distinguished Sage
1,759 Views
Message 3 of 26

Re: infinity 2 gone slow and unstable again

It sounds like a congestion problem. Have you tried the speed test at different times of the day. Try one in the morning and another in the evening during "peak" times. 

 

Use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

After you have done the "peak" time one, do not do any more speed tests because the last one will be recorded.

 

Get your neighbour to do the same. He doesn't need to post the results. It is just to get the results recorded.

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alancamuk
Contributor
1,752 Views
Message 4 of 26

Re: infinity 2 gone slow and unstable again

latest is getting worse......

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 15.22 Mbps
  
0 Mbps77.35 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 15.22 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps .
 Additional Information:
 IP Profile for your line is - 77.35 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 15.01 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 15.01Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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Webby
Distinguished Sage
1,739 Views
Message 5 of 26

Re: infinity 2 gone slow and unstable again

Wired or wireless?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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alancamuk
Contributor
1,729 Views
Message 6 of 26

Re: infinity 2 gone slow and unstable again

that last one was cat 6  wired, currently stuck at 18mb. a few people in the village are saying they've been stuck at 18 - 25mb 24/7 since a power cut (9 days ago) as my uptime shows.. 

 

BT are blaming individual pc's tablets etc... which is typical.. 

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pippincp
Distinguished Sage
1,721 Views
Message 7 of 26

Re: infinity 2 gone slow and unstable again

Which exchange?

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alancamuk
Contributor
1,704 Views
Message 8 of 26

Re: infinity 2 gone slow and unstable again

hackleton northamptonshire

the fibre cab is in piddington nothants, it's at the end of my garden.. 

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pippincp
Distinguished Sage
1,698 Views
Message 9 of 26

Re: infinity 2 gone slow and unstable again

I thought it may have been an Openreach cabinet problem following the powercut but there's nothing listed. The problem must be elsewhere.

 

The mods may be able to assist.

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RogerB
Guru
1,696 Views
Message 10 of 26

Re: infinity 2 gone slow and unstable again

I'm thinking BTo ought to be looking at the power supplies in that MSAN.
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