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Gr1ff
Aspiring Expert
1,582 Views
Message 61 of 137

Re: infinity connection today

BT have updated the status page to include more area's covered by the fault. NOTE - They're quoting 7.30pm now to resolve the issue.

 

Sun 22/07/2012 at 15:18	Ongoing	 Broadband problem in the Manchester, Birmingham, South Wales & South West UK	
More details

Estimated time to resolve: 19:30

Dialling codes affected: 02380, 02392, 01934, 01736, 01637, 01202, 014252, 01237, 01872, 01579, 01761, 01225, 01579, 0161, 0121, 01308, 01726, 

We're really sorry but we've got a problem at the moment in the Manchester, Birmingham, South Wales & South West UK areas. This may be cauisng an intermittent broadband connection. ,  We're trying to fix the problem as quickly as we can. 

 

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Aa2009
Aspiring Contributor
1,560 Views
Message 62 of 137

Re: infinity connection today

My dialling code isnt on the list 01922 so god knows when they'll get round to fixing it
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aodonnell
Aspiring Contributor
1,551 Views
Message 63 of 137

Re: infinity connection today

CF11 (cardiff) here and my internet since almost exactly 1pm has been totally on the blink (HH3 on infinity)

 

I've been lucky to get more than a few minutes connection. when it goes down, the BBlight on the HH stays lit, the network status still says 'connected to internet' but obviously there's no connection either via ethernet or wireless.

 

Trying to diagnose the fault, Windows says 'DNS server cannot be resolved'

 

I am glad this seems to be an area/widespread fault as I have been going mad trying to fix it, restarting my hub many times in many different ways.

 

UPDATE: Fault page does not list my area code '02920' as being affected when it clearly is (and several other users have noted CF11 is dodgy as well. God knows when they'll even realise there's a fault here. My internet has been working now but has been on the fritz until literally 10 minutes ago (came straight here) so doubt it's fixed yet.....

 

Get on it BT!

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bartman1967
Aspiring Expert
1,539 Views
Message 64 of 137

Re: infinity connection today


@Gr1ff wrote:

BT have updated the status page to include more area's covered by the fault. NOTE - They're quoting 7.30pm now to resolve the issue.

 

Sun 22/07/2012 at 15:18	Ongoing	 Broadband problem in the Manchester, Birmingham, South Wales & South West UK	
More details

Estimated time to resolve: 19:30

Dialling codes affected: 02380, 02392, 01934, 01736, 01637, 01202, 014252, 01237, 01872, 01579, 01761, 01225, 01579, 0161, 0121, 01308, 01726, 

We're really sorry but we've got a problem at the moment in the Manchester, Birmingham, South Wales & South West UK areas. This may be cauisng an intermittent broadband connection. ,  We're trying to fix the problem as quickly as we can. 

 


Add 01952 to that code list, estimated fix now within 2 hours.....thats strike 2 (2 outages within a 2 month span of new contract), one more strike and its time to go else where, service not fit for purpose.


What's slow about FTTC........DLM 😞
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Red0x
Beginner
1,534 Views
Message 65 of 137

Re: infinity connection today

Connection's now working normally for me. CF24 / 02920
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Gr1ff
Aspiring Expert
1,534 Views
Message 66 of 137

Re: infinity connection today


@Aa2009 wrote:
My dialling code isnt on the list 01922 so god knows when they'll get round to fixing it

I'm in Walsall too but the fault is now so widespread I don't think BT know the actual areas affected. For example they were saying it was only the south west affected all afternoon and only amended it to include the Midlands and Manchester in the last 10 minutes.

0 Ratings
Phormium
Contributor
1,525 Views
Message 67 of 137

Re: infinity connection today

Aa2009 - My dialling code isn't on the list either but I rang the 0800 number and the recorded message said they are aware of a major fault in my dialling code area. The recorded message also said they're very busy and call waiting times would be lengthy. Sounds like it's rather more widespread than that list covers.

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Neolithic
Aspiring Expert
1,457 Views
Message 68 of 137

Re: infinity connection today

Definite improvement in SK11 over the last few minutes. Not going to celebrate just yet

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Red0x
Beginner
1,397 Views
Message 69 of 137

Re: infinity connection today

Yeah, there's an improvement. but it's not fixed, despite what I thought earlier. :(*
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pcfarrar
Aspiring Expert
1,209 Views
Message 70 of 137

Re: infinity connection today

Seems to working in Macclesfield now, at least I managed to catch up with jobs and wash my car. Smiley Indifferent

0 Ratings