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bully2uk
Beginner
930 Views
Message 1 of 13

infinity upgrade speed NOT double but the opposite (speed halved)

well i got the upgrade yesterday and guess what my speed is now been halved ?????? was on 36-38 meg now cant get above 21-24 meg

What the hell is going on i could be happy with 50 meg or a bit more but going the other way is Bang wrong (i smell another Bt **bleep** up lol)

has for the 10 days wait ...well i guess BT wont mind a 10 days after payment date for payment ...

 

you get what you pay for ......

 

remember the 1ST golden rule ... the customer is always right

 

this is not good and there are to many people saying the same thing for it to be nothing

 

BT get your act together ...

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12 REPLIES 12
keels24
Aspiring Contributor
895 Views
Message 2 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

mine has halfed to i am soooooooooo not a happy bunny so i have emailed the Chief Executive of BT as the upgrade is a complete joke.

Keels
0 Ratings
cardrona10
Contributor
885 Views
Message 3 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

May be a silly question but have you both tried rebooting your homehub. This has improved speeds for some with similar problems.
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keels24
Aspiring Contributor
856 Views
Message 4 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

i know i might sound abit thick here but how do i do that????????

Keels
0 Ratings
Webby
Distinguished Sage
850 Views
Message 5 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

Turn it off and back on again 😉
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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keels24
Aspiring Contributor
847 Views
Message 6 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

do i not press anything on home hub at all ????

Keels
0 Ratings
Mister_C
Aspiring Expert
845 Views
Message 7 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)


@keels24 wrote:

i know i might sound abit thick here but how do i do that????????


There is a restart button on the back with a symbol that looks somewhat like a circle. Press it for a few seconds until the lights on the front change and then release. Wait a few seconds for all lights to go back to blue.
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Alan63
Expert
833 Views
Message 8 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

...and don't speed test using the bt speedtester just now as it's gone mad! Although the profile it reports is working.

 

try these

 

http://www.speedtest.bbmax.co.uk/

http://www.speedtester.bt.com/beta/speedtest-remote.jsp

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keels24
Aspiring Contributor
815 Views
Message 9 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

done the restart made no diff at all. what the tech team have said is that my exchange hasnt received the upgrade yet abd don't when i will receive it so max my line can take is 35.3mb not sure whether to believe them or not
Keels
0 Ratings
bully2uk
Beginner
798 Views
Message 10 of 13

Re: infinity upgrade speed NOT double but the opposite (speed halved)

yes have done all the things said like the restart ...makes no difference ...
BT^ should hold their hands up and admit they have cocked up
and this 10 days thing is one big cover up and giving them time to sort it out
i think reduced payments from our bills are to be done if they want 10 days i want a payment off them !!!!!!
This is not good enough !!!!!!!!!!
Remember this new contract you have to agree to ..is equal to a money payment you having to pay for 18 months ???
but what for at the moment!!!!!
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