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K00LIE
Aspiring Contributor
668 Views
Message 1 of 11

infinity upgrade

hey guy could someone help!

 

upgraded from infinity 1 to infinity 2 on the 21st july it shows on my bt that im on infinity 2 but my hub is still syncing at infinity 1 speeds i know i can get infinity 2 had it before and was getting 70mb!been on to bt call centre and had engineer out but no change he said it would take 10 days for speed to increase a load of s--t

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10 REPLIES 10
gg30340
Distinguished Sage
Distinguished Sage
666 Views
Message 2 of 11

Re: infinity upgrade

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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K00LIE
Aspiring Contributor
656 Views
Message 3 of 11

Re: infinity upgrade

how to upload screen shot on this site!
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licquorice
Distinguished Sage
Distinguished Sage
648 Views
Message 4 of 11

Re: infinity upgrade

Click on the icon that looks like a mountain

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K00LIE
Aspiring Contributor
642 Views
Message 5 of 11

Re: infinity upgrade

IMG_0921[1].PNGIMG_0922[1].PNG

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gg30340
Distinguished Sage
Distinguished Sage
638 Views
Message 6 of 11

Re: infinity upgrade

Can you post the speed test diagnostics so we can see your up profile.

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K00LIE
Aspiring Contributor
631 Views
Message 7 of 11

Re: infinity upgrade

rsz_img_0923[1].jpg

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gg30340
Distinguished Sage
Distinguished Sage
573 Views
Message 8 of 11

Re: infinity upgrade

You are definitely on Infinity 2 as can be seen by your Up IP profile being 20Mbps.

 

Your hub stats are showing that you are getting the max for Infinity 1 and there is nothing to suggest that you will get any better than that even although your estimate shows you should get between 59Mbps and 78Mbps.

 

Going by your up time you have already carried out a hub reset but if not try ONE reset to see if it changes anything.  

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K00LIE
Aspiring Contributor
564 Views
Message 9 of 11

Re: infinity upgrade

yes but had infinity 2 and was getting 70mb that's a fair drop if that's the case!
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gg30340
Distinguished Sage
Distinguished Sage
551 Views
Message 10 of 11

Re: infinity upgrade

You should be getting more according to your estimate and if your previous speeds are anything to go by but according to your hub you are getting the max for that line.

 

It may be that the software cap is still on your line but your hub stats should have shown higher in your max attainable stats.

 

You should contact BT and make a complaint that your speed is below estimate and that you want the problem investigated by an engineer.

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